Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details)

v3.4.0.3
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Mar. 31, 2016
Dec. 31, 2015
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 722 $ 779
Percent of balances current or less than 30 days past due 81.91% 81.55%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 308 $ 345
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 298 313
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 116 121
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 569 $ 611
Percent of balances current or less than 30 days past due 89.54% 88.74%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 119 $ 126
Percent of balances current or less than 30 days past due 43.22% 44.25%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 283 $ 313
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 18 21
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 284 296
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 9 10
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 2 2
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 92 95
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 34 $ 42
Percent of balances current or less than 30 days past due 89.74% 89.12%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 7 $ 11
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 5 7
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 22 $ 24