Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases and Allowance for Credit Losses - Nonperforming, Credit Quality (Details)

v3.21.1
Outstanding Loans and Leases and Allowance for Credit Losses - Nonperforming, Credit Quality (Details) - USD ($)
$ in Millions
Mar. 31, 2021
Dec. 31, 2020
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases $ 5,162 $ 4,952
Accruing past due 90 days or more $ 1,792 $ 2,082
Nonperforming loans and leases, percent outstanding 0.58% 0.54%
Accruing past due 90 days or more, percent outstanding 0.20% 0.23%
Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases $ 3,091 $ 2,725
Accruing past due 90 days or more 1,508 1,698
Consumer Portfolio Segment | Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 2,366 2,005
Accruing past due 90 days or more 728 762
Consumer Portfolio Segment | Residential Mortgage With Negative Allowance    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 1,413 1,378
Accruing past due 90 days or more 0 0
Consumer Portfolio Segment | Home equity lines of credit    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 669 649
Accruing past due 90 days or more 0 0
Consumer Portfolio Segment | Home Equity Line of Credit With Negative Allowance    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 326 347
Accruing past due 90 days or more 0 0
Consumer Portfolio Segment | Credit card    
Financing Receivable, Past Due [Line Items]    
Accruing past due 90 days or more 755 903
Consumer Portfolio Segment | Direct/indirect consumer    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 56 71
Accruing past due 90 days or more 25 33
Commercial    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 2,071 2,227
Accruing past due 90 days or more 284 384
Commercial | United States    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 1,228 1,243
Accruing past due 90 days or more 99 228
Commercial | Non United States    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 342 418
Accruing past due 90 days or more 4 10
Commercial | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 354 404
Accruing past due 90 days or more 63 6
Commercial | Commercial lease financing    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 80 87
Accruing past due 90 days or more 20 25
Commercial | U.S. small business commercial | United States    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 67 75
Accruing past due 90 days or more 98 115
Nonperforming Loans | Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Nonperforming Loans and Leases 527 537
Accruing past due 90 days or more $ 201 $ 225