Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other TDRs (Details)

v2.4.0.8
Outstanding Loans and Leases - Credit Card and Other TDRs (Details) (USD $)
In Millions, unless otherwise specified
 3 Months Ended
Mar. 31, 2014
Mar. 31, 2013
Dec. 31, 2013
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment $ 1,779   $ 2,079
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 78.81%   78.77%
Carrying Value 179 179  
Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 948   1,143
Carrying Value 110 94  
External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 640   739
Carrying Value 64 79  
Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 191   197
Carrying Value 5 6  
Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 161 178  
Carrying Value 179 [1] 179 [1]  
Pre Modification Interest Rate 19.67% 20.56%  
Post Modification Interest Rate 3.39% 3.65%  
Net Charge-Offs 8 9  
Consumer Credit Card Financing Receivable [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 1,174   1,384
Impaired Financing Receivable, Recorded Investment 1,245 [1]   1,465 [1]
Impaired Financing Receivable, Related Allowance 282   337
Impaired Financing Receivable, Average Recorded Investment 1,407 2,725  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 22 [2] 42 [2]  
Financing Receivable, Modifications, Recorded Investment 1,245   1,465
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 83.44%   82.77%
Unpaid Principal Balance 90 84  
Carrying Value 100 [1] 85 [1]  
Pre Modification Interest Rate 16.68% 17.00%  
Post Modification Interest Rate 5.19% 6.16%  
Net Charge-Offs 3 2  
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 18.00%    
Finance Receivable, Post Modification, Entering Default Status 13 24  
Consumer Credit Card Financing Receivable [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 191   200
Impaired Financing Receivable, Recorded Investment 231 [1]   240 [1]
Impaired Financing Receivable, Related Allowance 142   149
Impaired Financing Receivable, Average Recorded Investment 236 295  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 2 [2] 2 [2]  
Financing Receivable, Modifications, Recorded Investment 231   240
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 48.65%   49.01%
Unpaid Principal Balance 57 76  
Carrying Value 68 [1] 80 [1]  
Pre Modification Interest Rate 25.78% 26.24%  
Post Modification Interest Rate 0.51% 0.65%  
Net Charge-Offs 2 3  
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 73.00%    
Finance Receivable, Post Modification, Entering Default Status 56 62  
Consumer Credit Card Financing Receivable [Member] | Internal Programs [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 697   842
Carrying Value 70 46  
Consumer Credit Card Financing Receivable [Member] | Internal Programs [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 64   71
Carrying Value 35 43  
Consumer Credit Card Financing Receivable [Member] | External Programs [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 534   607
Carrying Value 30 39  
Consumer Credit Card Financing Receivable [Member] | External Programs [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 24   26
Carrying Value 33 37  
Consumer Credit Card Financing Receivable [Member] | Other Program [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 14   16
Carrying Value    0  
Consumer Credit Card Financing Receivable [Member] | Other Program [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 143   143
Carrying Value        
Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 254   317
Impaired Financing Receivable, Recorded Investment 245 [1]   314 [1]
Impaired Financing Receivable, Related Allowance 61   84
Impaired Financing Receivable, Average Recorded Investment 289 650  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 3 [2] 8 [2]  
Financing Receivable, Modifications, Recorded Investment 245   314
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 85.03%   84.29%
Unpaid Principal Balance 12 17  
Carrying Value 9 [1] 13 [1]  
Pre Modification Interest Rate 9.83% 10.05%  
Post Modification Interest Rate 4.56% 5.35%  
Net Charge-Offs 3 4  
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 11.00%    
Finance Receivable, Post Modification, Entering Default Status 2 3  
Direct And Indirect Consumer Financing Receivable [Member] | Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 129   170
Carrying Value 3 4  
Direct And Indirect Consumer Financing Receivable [Member] | External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 82   106
Carrying Value 1 3  
Direct And Indirect Consumer Financing Receivable [Member] | Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 34   38
Carrying Value 5 6  
Other consumer [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 60   61
Impaired Financing Receivable, Recorded Investment 58 [1]   60 [1]
Impaired Financing Receivable, Related Allowance 9   9
Impaired Financing Receivable, Average Recorded Investment 59 64  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 1 [2] 1 [2]  
Financing Receivable, Modifications, Recorded Investment 58   60
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 73.56%   71.08%
Unpaid Principal Balance 2 1  
Carrying Value 2 [1] 1 [1]  
Pre Modification Interest Rate 8.51% 9.43%  
Post Modification Interest Rate 4.90% 6.01%  
Net Charge-Offs    0  
Other consumer [Member] | Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 58   60
Carrying Value 2 1  
Other consumer [Member] | External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 0   0
Carrying Value 0 0  
Other consumer [Member] | Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Financing Receivable, Modifications, Recorded Investment 0   0
Carrying Value        
Financing Receivable With Related Allowance [Member] | Consumer Credit Card Financing Receivable [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 1,174   1,384
Impaired Financing Receivable, Recorded Investment 1,245 [1]   1,465 [1]
Impaired Financing Receivable, Related Allowance 282   337
Impaired Financing Receivable, Average Recorded Investment 1,407 2,725  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 22 [2] 42 [2]  
Financing Receivable With Related Allowance [Member] | Consumer Credit Card Financing Receivable [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 191   200
Impaired Financing Receivable, Recorded Investment 231 [1]   240 [1]
Impaired Financing Receivable, Related Allowance 142   149
Impaired Financing Receivable, Average Recorded Investment 236 295  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 2 [2] 2 [2]  
Financing Receivable With Related Allowance [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 184   242
Impaired Financing Receivable, Recorded Investment 216 [1]   282 [1]
Impaired Financing Receivable, Related Allowance 61   84
Impaired Financing Receivable, Average Recorded Investment 259 598  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 3 [2] 8 [2]  
Financing Receivable With Related Allowance [Member] | Other consumer [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 25   27
Impaired Financing Receivable, Recorded Investment 24 [1]   26 [1]
Impaired Financing Receivable, Related Allowance 9   9
Impaired Financing Receivable, Average Recorded Investment 25 29  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 0 [2] 0 [2]  
Financing Receivable Without Related Allowance [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 70   75
Impaired Financing Receivable, Recorded Investment 29 [1]   32 [1]
Impaired Financing Receivable, Related Allowance 0   0
Impaired Financing Receivable, Average Recorded Investment 30 52  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 0 [2] 0 [2]  
Financing Receivable Without Related Allowance [Member] | Other consumer [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 35   34
Impaired Financing Receivable, Recorded Investment 34 [1]   34 [1]
Impaired Financing Receivable, Related Allowance 0   0
Impaired Financing Receivable, Average Recorded Investment 34 35  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method $ 1 [2] $ 1 [2]  
[1] Includes accrued interest and fees.
[2] Interest income recognized includes interest accrued and collected on the outstanding balances of accruing impaired loans as well as interest cash collections on nonaccruing impaired loans for which the principal is considered collectible.