Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details)

v3.2.0.727
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Jun. 30, 2015
Dec. 31, 2014
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 934 $ 1,141
Percent of balances current or less than 30 days past due 81.24% 79.51%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 432 $ 541
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 368 447
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 134 153
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 717 $ 856
Percent of balances current or less than 30 days past due 87.92% 84.99%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 148 $ 168
Percent of balances current or less than 30 days past due 45.77% 47.56%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 378 $ 450
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 30 41
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 337 397
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 14 16
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 2 9
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 104 111
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 69 $ 117
Percent of balances current or less than 30 days past due 87.85% 85.21%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 24 $ 50
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 17 34
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 28 $ 33