Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details)

v3.5.0.2
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2016
Jun. 30, 2015
Jun. 30, 2016
Jun. 30, 2015
Financing Receivable, Modifications [Line Items]        
Carrying Value $ 87 $ 113 $ 162 $ 219
Internal Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 27 45 51 91
External Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 22 24 45 48
Other        
Financing Receivable, Modifications [Line Items]        
Carrying Value 38 44 66 80
Direct/Indirect Consumer        
Financing Receivable, Modifications [Line Items]        
Carrying Value 4 5 $ 7 7
Percent expected to be in payment default within 12 months after modification     14.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months 1 1 $ 2 2
Direct/Indirect Consumer | Internal Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 0 1 0 1
Direct/Indirect Consumer | External Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 0 0 0 0
Direct/Indirect Consumer | Other        
Financing Receivable, Modifications [Line Items]        
Carrying Value 4 4 7 6
United States | Credit Card Receivable        
Financing Receivable, Modifications [Line Items]        
Carrying Value 47 66 $ 93 133
Percent expected to be in payment default within 12 months after modification     14.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months 7 10 $ 16 22
United States | Credit Card Receivable | Internal Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 26 43 50 88
United States | Credit Card Receivable | External Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 21 23 43 45
United States | Credit Card Receivable | Other        
Financing Receivable, Modifications [Line Items]        
Carrying Value 0 0 0 0
Non United States | Credit Card Receivable        
Financing Receivable, Modifications [Line Items]        
Carrying Value 36 42 $ 62 79
Percent expected to be in payment default within 12 months after modification     89.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months 30 39 $ 64 80
Non United States | Credit Card Receivable | Internal Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 1 1 1 2
Non United States | Credit Card Receivable | External Programs        
Financing Receivable, Modifications [Line Items]        
Carrying Value 1 1 2 3
Non United States | Credit Card Receivable | Other        
Financing Receivable, Modifications [Line Items]        
Carrying Value $ 34 $ 40 $ 59 $ 74