Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details)

v3.5.0.2
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Sep. 30, 2016
Dec. 31, 2015
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 637 $ 779
Percent of balances current or less than 30 days past due 81.65% 81.55%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 252 $ 345
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 279 313
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 106 121
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 507 $ 611
Percent of balances current or less than 30 days past due 89.08% 88.74%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 104 $ 126
Percent of balances current or less than 30 days past due 42.84% 44.25%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 237 $ 313
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 12 21
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 269 296
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 8 10
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 1 2
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 84 95
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 26 $ 42
Percent of balances current or less than 30 days past due 91.75% 89.12%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 3 $ 11
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 2 7
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 21 $ 24