Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Nonperforming (Details)

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Outstanding Loans and Leases - Nonperforming (Details) - USD ($)
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2017
Sep. 30, 2016
Sep. 30, 2017
Sep. 30, 2016
Dec. 31, 2016
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Threshold period past due for nonperforming status of financing receivables     90 days   90 days
Loans and leases $ 927,117,000,000   $ 927,117,000,000   $ 906,683,000,000
Proceeds from sales     8,643,000,000 $ 14,870,000,000  
Purchased credit impaired loans sold 538,000,000 $ 111,000,000 742,000,000 435,000,000  
Recoveries of loans and leases previously charged off 462,000,000 389,000,000 1,280,000,000 1,210,000,000  
Loans and leases charged off 1,362,000,000 1,277,000,000 4,022,000,000 4,151,000,000  
Nonperforming loans and leases 6,570,000,000   6,570,000,000   7,707,000,000
Accruing past due 90 days or more, including loans and leases held for sale 4,402,000,000   4,402,000,000   5,887,000,000
Residential Mortgage          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Accruing past due 90 days or more 1,100,000,000   1,100,000,000   1,800,000,000
Residential Mortgage | Federal Housing Administration          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Nonperforming loans and leases 2,300,000,000   2,300,000,000   3,000,000,000
90 Days or More Past Due          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 7,131,000,000   7,131,000,000    
Consumer Portfolio Segment          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 448,593,000,000   448,593,000,000    
Nonperforming loans and leases 5,252,000,000   5,252,000,000   6,004,000,000
Accruing past due 90 days or more, including loans and leases held for sale 4,214,000,000   4,214,000,000   5,679,000,000
Consumer Portfolio Segment | 90 Days or More Past Due          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 6,606,000,000   6,606,000,000   8,727,000,000
Consumer real estate          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Recoveries of loans and leases previously charged off 230,000,000 145,000,000 520,000,000 464,000,000  
Loans and leases charged off 231,000,000 246,000,000 $ 633,000,000 928,000,000  
Consumer real estate | Junior Lien Home Equity Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Threshold period past due for nonperforming status of financing receivables     90 days    
Consumer real estate | Core Portfolio, Residential Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 170,657,000,000   $ 170,657,000,000   156,497,000,000
Nonperforming loans and leases 1,076,000,000   1,076,000,000   1,274,000,000
Accruing past due 90 days or more 396,000,000   396,000,000   486,000,000
Consumer real estate | Core Portfolio, Home Equity Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 45,377,000,000   45,377,000,000   49,373,000,000
Nonperforming loans and leases 1,046,000,000   1,046,000,000   969,000,000
Accruing past due 90 days or more 0   0   0
Consumer real estate | Non-core Portfolio, Residential Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 20,390,000,000   20,390,000,000   25,173,000,000
Nonperforming loans and leases 1,442,000,000   1,442,000,000   1,782,000,000
Accruing past due 90 days or more 2,976,000,000   2,976,000,000   4,307,000,000
Consumer real estate | Non-core Portfolio, Home Equity Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 11,462,000,000   11,462,000,000   13,459,000,000
Nonperforming loans and leases 1,645,000,000   1,645,000,000   1,949,000,000
Accruing past due 90 days or more 0   0   0
Consumer real estate | 90 Days or More Past Due | Core Portfolio, Residential Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 986,000,000   986,000,000   1,213,000,000
Consumer real estate | 90 Days or More Past Due | Core Portfolio, Home Equity Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 435,000,000   435,000,000   451,000,000
Consumer real estate | 90 Days or More Past Due | Non-core Portfolio, Residential Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 3,728,000,000   3,728,000,000   5,343,000,000
Consumer real estate | 90 Days or More Past Due | Non-core Portfolio, Home Equity Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 613,000,000   613,000,000   832,000,000
Credit card and other consumer          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Recoveries of loans and leases previously charged off 189,000,000 191,000,000 623,000,000 584,000,000  
Loans and leases charged off 919,000,000 868,000,000 2,819,000,000 2,664,000,000  
Credit card and other consumer | Credit Card Receivable | United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 92,602,000,000   92,602,000,000   92,278,000,000
Accruing past due 90 days or more 810,000,000   810,000,000   782,000,000
Credit card and other consumer | Credit Card Receivable | Non United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Accruing past due 90 days or more, including loans and leases held for sale 0   0   66,000,000
Credit card and other consumer | Direct/Indirect Consumer          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 93,391,000,000   93,391,000,000   94,089,000,000
Nonperforming loans and leases 43,000,000   43,000,000   28,000,000
Accruing past due 90 days or more 31,000,000   31,000,000   34,000,000
Credit card and other consumer | Other consumer          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 2,424,000,000   2,424,000,000   2,499,000,000
Nonperforming loans and leases 0   0   2,000,000
Accruing past due 90 days or more 1,000,000   1,000,000   4,000,000
Credit card and other consumer | 90 Days or More Past Due | Credit Card Receivable | United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 810,000,000   810,000,000   782,000,000
Credit card and other consumer | 90 Days or More Past Due | Direct/Indirect Consumer          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 33,000,000   33,000,000   34,000,000
Credit card and other consumer | 90 Days or More Past Due | Other consumer          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 1,000,000   $ 1,000,000   6,000,000
Commercial Portfolio Segment          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Threshold period past due for nonperforming status of financing receivables     90 days    
Loans and leases 478,524,000,000   $ 478,524,000,000   458,526,000,000
Recoveries of loans and leases previously charged off 43,000,000 53,000,000 137,000,000 162,000,000  
Loans and leases charged off 212,000,000 163,000,000 570,000,000 559,000,000  
Nonperforming loans and leases 1,318,000,000   1,318,000,000   1,703,000,000
Accruing past due 90 days or more 188,000,000   188,000,000   208,000,000
Commercial Portfolio Segment | United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 282,677,000,000   282,677,000,000   270,372,000,000
Nonperforming loans and leases 863,000,000   863,000,000   1,256,000,000
Accruing past due 90 days or more 82,000,000   82,000,000   106,000,000
Commercial Portfolio Segment | Non United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 95,896,000,000   95,896,000,000   89,397,000,000
Nonperforming loans and leases 244,000,000   244,000,000   279,000,000
Accruing past due 90 days or more 0   0   5,000,000
Commercial Portfolio Segment | Commercial Real Estate          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 59,628,000,000   59,628,000,000   57,355,000,000
Nonperforming loans and leases 130,000,000   130,000,000   72,000,000
Accruing past due 90 days or more 0   0   7,000,000
Commercial Portfolio Segment | Commercial Real Estate | United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 55,500,000,000   55,500,000,000   54,300,000,000
Commercial Portfolio Segment | Commercial Real Estate | Non United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 4,200,000,000   4,200,000,000   3,100,000,000
Commercial Portfolio Segment | Commercial Lease Financing          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 21,413,000,000   21,413,000,000   22,375,000,000
Nonperforming loans and leases 26,000,000   26,000,000   36,000,000
Accruing past due 90 days or more 38,000,000   38,000,000   19,000,000
Commercial Portfolio Segment | Small Business Commercial          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Nonperforming loans and leases 55,000,000   55,000,000   60,000,000
Accruing past due 90 days or more 68,000,000   68,000,000   71,000,000
Commercial Portfolio Segment | Small Business Commercial | United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 13,603,000,000   13,603,000,000   12,993,000,000
Commercial Portfolio Segment | 90 Days or More Past Due          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 525,000,000   525,000,000   572,000,000
Commercial Portfolio Segment | 90 Days or More Past Due | United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 349,000,000   349,000,000   400,000,000
Commercial Portfolio Segment | 90 Days or More Past Due | Non United States          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 0   0   5,000,000
Commercial Portfolio Segment | 90 Days or More Past Due | Commercial Real Estate          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 51,000,000   51,000,000   56,000,000
Commercial Portfolio Segment | 90 Days or More Past Due | Commercial Lease Financing          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 45,000,000   45,000,000   27,000,000
Commercial Portfolio Segment | 90 Days or More Past Due | Small Business Commercial          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 80,000,000   80,000,000   84,000,000
Nonperforming Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Transfer of nonperforming loans to held-for-sale     198,000,000 0  
Nonperforming Financing Receivable | Junior Lien Home Equity Financing Receivable          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases 336,000,000   $ 336,000,000   $ 428,000,000
Nonperforming Financing Receivable | Chapter Seven Bankruptcy          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Threshold period past due for nonperforming status of financing receivables     90 days    
Non-performing troubled debt with no change in repayment terms at time of discharge, current with contractual payments $ 224,000,000   $ 224,000,000    
Nonperforming loans discharged more than twelve months prior (greater than) 78.00%   78.00%    
Nonperforming loans discharged more than twenty four months prior (greater than) 68.00%   68.00%    
Nonperforming Financing Receivable | Chapter Seven Bankruptcy | 90 Days or More Past Due          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 127,000,000   $ 127,000,000    
Nonperforming Financing Receivable | Consumer Portfolio Segment          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Proceeds from sales 700,000,000 360,000,000 1,200,000,000 1,800,000,000  
Purchased credit impaired loans sold 538,000,000 111,000,000 742,000,000 435,000,000  
Recoveries of loans and leases previously charged off 88,000,000 6,000,000 102,000,000    
Loans and leases charged off       39,000,000  
Gain (loss) on the sale of loans and leases receivable 38,000,000 $ 19,000,000 50,000,000 $ 63,000,000  
Nonperforming Financing Receivable | Consumer real estate | Chapter Seven Bankruptcy          
Financing Receivable, Recorded Investment, Past Due [Line Items]          
Loans and leases $ 379,000,000   $ 379,000,000