Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases and Allowance for Credit Losses - Commercial - Credit Quality Indicators (Details)

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Outstanding Loans and Leases and Allowance for Credit Losses - Commercial - Credit Quality Indicators (Details) - USD ($)
$ in Millions
3 Months Ended 12 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Dec. 31, 2023
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases $ 1,049,156   $ 1,053,732
Total gross charge-offs 1,738 $ 1,056  
Estimate of Fair Value Measurement      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 2,938   3,569
Small Business Card Loans | United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Total gross charge-offs 111   317
Commercial      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 594,884   593,767
Total gross charge-offs 502 $ 181  
Commercial | Estimate of Fair Value Measurement      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 2,703   3,326
Commercial | United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 362,744   358,931
Originated in current fiscal year 10,149   42,120
Originated in fiscal year before current fiscal year 39,785   44,606
Originated two years before current fiscal year 41,561   28,446
Originated three years before current fiscal year 25,866   13,858
Originated four years before current fiscal year 13,396   12,309
Prior 43,273   31,265
Revolving Loans 188,714   186,327
Total gross charge-offs 78   191
Gross charge-offs, Originated in current fiscal year 0   5
Gross charge-offs, Originated in fiscal year before current fiscal year 6   38
Gross charge-offs, Originated two years before current fiscal year 19   29
Gross charge-offs, Originated three years before current fiscal year 2   4
Gross charge-offs, Originated four years before current fiscal year 1   2
Gross charge-offs, Prior 5   27
Gross charge-offs, Revolving Loans 45   86
Commercial | United States | Pass rated      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 350,445   347,563
Originated in current fiscal year 10,141   41,842
Originated in fiscal year before current fiscal year 39,257   43,290
Originated two years before current fiscal year 40,246   27,738
Originated three years before current fiscal year 25,040   13,495
Originated four years before current fiscal year 12,993   11,772
Prior 41,671   29,923
Revolving Loans 181,097   179,503
Commercial | United States | Reservable criticized      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 12,299   11,368
Originated in current fiscal year 8   278
Originated in fiscal year before current fiscal year 528   1,316
Originated two years before current fiscal year 1,315   708
Originated three years before current fiscal year 826   363
Originated four years before current fiscal year 403   537
Prior 1,602   1,342
Revolving Loans 7,617   6,824
Commercial | Non United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 123,073   124,581
Originated in current fiscal year 4,081   17,103
Originated in fiscal year before current fiscal year 16,002   15,994
Originated two years before current fiscal year 14,183   15,550
Originated three years before current fiscal year 14,165   2,495
Originated four years before current fiscal year 2,302   3,108
Prior 8,340   5,559
Revolving Loans 64,000   64,772
Total gross charge-offs 1   37
Gross charge-offs, Originated in current fiscal year 0   0
Gross charge-offs, Originated in fiscal year before current fiscal year 0   0
Gross charge-offs, Originated two years before current fiscal year 0   8
Gross charge-offs, Originated three years before current fiscal year 0   7
Gross charge-offs, Originated four years before current fiscal year 0   1
Gross charge-offs, Prior 0   0
Gross charge-offs, Revolving Loans 1   21
Commercial | Non United States | Pass rated      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 121,292   122,931
Originated in current fiscal year 4,081   17,053
Originated in fiscal year before current fiscal year 15,918   15,810
Originated two years before current fiscal year 14,034   15,256
Originated three years before current fiscal year 13,960   2,405
Originated four years before current fiscal year 2,228   2,950
Prior 8,105   5,485
Revolving Loans 62,966   63,972
Commercial | Non United States | Reservable criticized      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 1,781   1,650
Originated in current fiscal year 0   50
Originated in fiscal year before current fiscal year 84   184
Originated two years before current fiscal year 149   294
Originated three years before current fiscal year 205   90
Originated four years before current fiscal year 74   158
Prior 235   74
Revolving Loans 1,034   800
Commercial | Commercial real estate      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 71,652   72,878
Originated in current fiscal year 1,376   5,011
Originated in fiscal year before current fiscal year 5,000   16,896
Originated two years before current fiscal year 15,827   13,538
Originated three years before current fiscal year 13,178   4,808
Originated four years before current fiscal year 4,378   9,418
Prior 21,052   12,921
Revolving Loans 10,841   10,286
Total gross charge-offs 304   254
Gross charge-offs, Originated in current fiscal year 0   2
Gross charge-offs, Originated in fiscal year before current fiscal year 0   0
Gross charge-offs, Originated two years before current fiscal year 0   4
Gross charge-offs, Originated three years before current fiscal year 0   0
Gross charge-offs, Originated four years before current fiscal year 47   59
Gross charge-offs, Prior 237   189
Gross charge-offs, Revolving Loans 20   0
Commercial | Commercial real estate | Pass rated      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 62,850   64,150
Originated in current fiscal year 1,376   4,877
Originated in fiscal year before current fiscal year 4,836   16,147
Originated two years before current fiscal year 14,821   11,810
Originated three years before current fiscal year 11,404   4,026
Originated four years before current fiscal year 3,614   7,286
Prior 16,355   10,127
Revolving Loans 10,444   9,877
Commercial | Commercial real estate | Reservable criticized      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 8,802   8,728
Originated in current fiscal year 0   134
Originated in fiscal year before current fiscal year 164   749
Originated two years before current fiscal year 1,006   1,728
Originated three years before current fiscal year 1,774   782
Originated four years before current fiscal year 764   2,132
Prior 4,697   2,794
Revolving Loans 397   409
Commercial | Commercial real estate | United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 65,500   66,800
Commercial | Commercial real estate | Non United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 6,200   6,100
Commercial | Commercial Lease Financing      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 14,781   14,854
Originated in current fiscal year 859   4,197
Originated in fiscal year before current fiscal year 4,155   3,099
Originated two years before current fiscal year 2,836   2,419
Originated three years before current fiscal year 2,251   1,365
Originated four years before current fiscal year 1,336   1,206
Prior 3,344   2,568
Revolving Loans 0   0
Total gross charge-offs 1   2
Gross charge-offs, Originated in current fiscal year 0   0
Gross charge-offs, Originated in fiscal year before current fiscal year 0   0
Gross charge-offs, Originated two years before current fiscal year 0   1
Gross charge-offs, Originated three years before current fiscal year 1   1
Gross charge-offs, Originated four years before current fiscal year 0   0
Gross charge-offs, Prior 0   0
Gross charge-offs, Revolving Loans 0   0
Commercial | Commercial Lease Financing | Pass rated      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 14,603   14,688
Originated in current fiscal year 859   4,188
Originated in fiscal year before current fiscal year 4,145   3,077
Originated two years before current fiscal year 2,796   2,373
Originated three years before current fiscal year 2,225   1,349
Originated four years before current fiscal year 1,318   1,174
Prior 3,260   2,527
Revolving Loans 0   0
Commercial | Commercial Lease Financing | Reservable criticized      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 178   166
Originated in current fiscal year 0   9
Originated in fiscal year before current fiscal year 10   22
Originated two years before current fiscal year 40   46
Originated three years before current fiscal year 26   16
Originated four years before current fiscal year 18   32
Prior 84   41
Revolving Loans 0   0
Commercial | U.S. small business commercial | United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 9,611   9,415
Originated in current fiscal year 474   1,892
Originated in fiscal year before current fiscal year 1,889   1,894
Originated two years before current fiscal year 1,875   1,645
Originated three years before current fiscal year 1,590   876
Originated four years before current fiscal year 812   784
Prior 2,531   1,893
Revolving Loans 440   431
Total gross charge-offs 7   43
Gross charge-offs, Originated in current fiscal year 0   1
Gross charge-offs, Originated in fiscal year before current fiscal year 0   2
Gross charge-offs, Originated two years before current fiscal year 0   2
Gross charge-offs, Originated three years before current fiscal year 0   19
Gross charge-offs, Originated four years before current fiscal year 3   3
Gross charge-offs, Prior 2   4
Gross charge-offs, Revolving Loans 2   12
Commercial | U.S. small business commercial | United States | Pass rated      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 9,227   9,031
Originated in current fiscal year 471   1,886
Originated in fiscal year before current fiscal year 1,878   1,830
Originated two years before current fiscal year 1,803   1,550
Originated three years before current fiscal year 1,482   836
Originated four years before current fiscal year 778   721
Prior 2,378   1,780
Revolving Loans 437   428
Commercial | U.S. small business commercial | United States | Reservable criticized      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 384   384
Originated in current fiscal year 3   6
Originated in fiscal year before current fiscal year 11   64
Originated two years before current fiscal year 72   95
Originated three years before current fiscal year 108   40
Originated four years before current fiscal year 34   63
Prior 153   113
Revolving Loans 3   3
Commercial | Term Loans      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 581,861   580,659
Originated in current fiscal year 16,939   70,323
Originated in fiscal year before current fiscal year 66,831   82,489
Originated two years before current fiscal year 76,282   61,598
Originated three years before current fiscal year 57,050   23,402
Originated four years before current fiscal year 22,224   26,825
Prior 78,540   54,206
Revolving Loans 263,995   261,816
Total gross charge-offs 391   527
Gross charge-offs, Originated in current fiscal year 0   8
Gross charge-offs, Originated in fiscal year before current fiscal year 6   40
Gross charge-offs, Originated two years before current fiscal year 19   44
Gross charge-offs, Originated three years before current fiscal year 3   31
Gross charge-offs, Originated four years before current fiscal year 51   65
Gross charge-offs, Prior 244   220
Gross charge-offs, Revolving Loans 68   119
Commercial | Small Business Card Loans | Less than 620      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 597   530
Commercial | Small Business Card Loans | Greater than or equal to 620 and less than 680      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 1,100   1,100
Commercial | Small Business Card Loans | Greater than or equal to 680 and less than 740      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 2,900   2,700
Commercial | Small Business Card Loans | Greater than or equal to 740      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases 5,800   5,500
Commercial | Small Business Card Loans | United States      
Financing Receivable, Credit Quality Indicator [Line Items]      
Loans and leases $ 10,300   $ 9,800