Annual report pursuant to Section 13 and 15(d)

Outstanding Loans and Leases - Credit Card and Other TDRs (Details)

v2.4.0.8
Outstanding Loans and Leases - Credit Card and Other TDRs (Details) (USD $)
In Millions, unless otherwise specified
 12 Months Ended
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2011
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio $ 2,079 $ 3,946  
Primary Modification programs for the Renegotiated TDR Portfolio, Percent of Balance Current or Less than 30 Days Past Due 78.77% 78.58%  
Unpaid Principal Balance 488 761 1,410
Carrying Value 522 [1] 728 [1] 1,440 [1]
Pre-Modification Interest Rate 18.89% 18.68% 20.09%
Post-Modification Interest Rate 4.37% 4.79% 4.89%
Net Charge-offs 183 287 420
Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 317 738  
Carrying Value 314 [1] 694 [1]  
Related Allowance 84 210  
Average Carrying Value 498 987 1,582
Interest Income Recognized 24 [2] 50 [2] 85 [2]
Primary Modification programs for the Renegotiated TDR Portfolio 314 694  
Primary Modification programs for the Renegotiated TDR Portfolio, Percent of Balance Current or Less than 30 Days Past Due 84.29% 83.11%  
Unpaid Principal Balance 47 160 198
Carrying Value 38 [1] 113 [1] 199 [1]
Pre-Modification Interest Rate 11.53% 9.59% 15.63%
Post-Modification Interest Rate 4.74% 5.72% 5.22%
Net Charge-offs 15 52 23
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 13.00%    
Finance Receivable, Entering Default Status, Modified as troubled debt restructuring during the preceding 12 months 12 35 180
Consumer Other Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 61 65  
Carrying Value 60 [1] 65 [1]  
Related Allowance 9 12  
Average Carrying Value 62 64 60
Interest Income Recognized 4 [2] 4 [2] 4 [2]
Primary Modification programs for the Renegotiated TDR Portfolio 60 65  
Primary Modification programs for the Renegotiated TDR Portfolio, Percent of Balance Current or Less than 30 Days Past Due 71.08% 72.73%  
Unpaid Principal Balance 8 9 17
Carrying Value 8 [1] 9 [1] 17 [1]
Pre-Modification Interest Rate 9.28% 9.97% 10.01%
Post-Modification Interest Rate 5.25% 6.44% 6.53%
Net Charge-offs         
UNITED STATES | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 1,384 2,856  
Carrying Value 1,465 [1] 2,871 [1]  
Related Allowance 337 719  
Average Carrying Value 2,144 4,085 7,211
Interest Income Recognized 134 [2] 253 [2] 433 [2]
Primary Modification programs for the Renegotiated TDR Portfolio 1,465 2,871  
Primary Modification programs for the Renegotiated TDR Portfolio, Percent of Balance Current or Less than 30 Days Past Due 82.77% 81.48%  
Unpaid Principal Balance 299 396 890
Carrying Value 329 [1] 400 [1] 902 [1]
Pre-Modification Interest Rate 16.84% 17.59% 19.04%
Post-Modification Interest Rate 5.84% 6.36% 6.16%
Net Charge-offs 30 45 106
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 21.00%    
Finance Receivable, Entering Default Status, Modified as troubled debt restructuring during the preceding 12 months 61 203 863
Non-U.S. Commercial | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 200 311  
Carrying Value 240 [1] 316 [1]  
Related Allowance 149 198  
Average Carrying Value 266 464 759
Interest Income Recognized 7 [2] 10 [2] 6 [2]
Primary Modification programs for the Renegotiated TDR Portfolio 240 316  
Primary Modification programs for the Renegotiated TDR Portfolio, Percent of Balance Current or Less than 30 Days Past Due 49.01% 43.71%  
Unpaid Principal Balance 134 196 305
Carrying Value 147 [1] 206 [1] 322 [1]
Pre-Modification Interest Rate 25.90% 26.19% 26.32%
Post-Modification Interest Rate 0.95% 1.15% 1.04%
Net Charge-offs 138 190 291
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 70.00%    
Finance Receivable, Entering Default Status, Modified as troubled debt restructuring during the preceding 12 months 236 298 409
Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 1,143 2,456  
Carrying Value 288 405 784
Internal Programs [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 170 405  
Carrying Value 15 36 112
Internal Programs [Member] | Consumer Other Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 60 65  
Carrying Value 8 9 17
Internal Programs [Member] | UNITED STATES | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 842 1,887  
Carrying Value 192 248 492
Internal Programs [Member] | Non-U.S. Commercial | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 71 99  
Carrying Value 73 112 163
External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 739 1,216  
Carrying Value 219 265 652
External Programs [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 106 225  
Carrying Value 8 19 87
External Programs [Member] | Consumer Other Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 0 0  
Carrying Value 0 0 0
External Programs [Member] | UNITED STATES | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 607 953  
Carrying Value 137 152 407
External Programs [Member] | Non-U.S. Commercial | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 26 38  
Carrying Value 74 94 158
Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 197 274  
Carrying Value 15 58 4
Other Program [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 38 64  
Carrying Value 15 58 0
Other Program [Member] | Consumer Other Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 0 0  
Carrying Value         
Other Program [Member] | UNITED STATES | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 16 31  
Carrying Value       3
Other Program [Member] | Non-U.S. Commercial | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Primary Modification programs for the Renegotiated TDR Portfolio 143 179  
Carrying Value       1
Financing Receivable Without Related Allowance [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 75 105  
Carrying Value 32 [1] 58 [1]  
Related Allowance 0 0  
Average Carrying Value 42 58 0
Interest Income Recognized 0 [2] 0 [2] 0 [2]
Financing Receivable Without Related Allowance [Member] | Consumer Other Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 34 35  
Carrying Value 34 [1] 35 [1]  
Related Allowance 0 0  
Average Carrying Value 34 35 30
Interest Income Recognized 2 [2] 2 [2] 2 [2]
Financing Receivable With Related Allowance [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 242 633  
Carrying Value 282 [1] 636 [1]  
Related Allowance 84 210  
Average Carrying Value 456 929 1,582
Interest Income Recognized 24 [2] 50 [2] 85 [2]
Financing Receivable With Related Allowance [Member] | Consumer Other Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 27 30  
Carrying Value 26 [1] 30 [1]  
Related Allowance 9 12  
Average Carrying Value 28 29 30
Interest Income Recognized 2 [2] 2 [2] 2 [2]
Financing Receivable With Related Allowance [Member] | UNITED STATES | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 1,384 2,856  
Carrying Value 1,465 [1] 2,871 [1]  
Related Allowance 337 719  
Average Carrying Value 2,144 4,085 7,211
Interest Income Recognized 134 [2] 253 [2] 433 [2]
Financing Receivable With Related Allowance [Member] | Non-U.S. Commercial | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 200 311  
Carrying Value 240 [1] 316 [1]  
Related Allowance 149 198  
Average Carrying Value 266 464 759
Interest Income Recognized $ 7 [2] $ 10 [2] $ 6 [2]
[1] (1) Includes accrued interest and fees.
[2] (2) Interest income recognized includes interest accrued and collected on the outstanding balances of accruing impaired loans as well as interest cash collections on nonaccruing impaired loans for which the principal is considered collectible.