Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details)

v3.3.0.814
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Sep. 30, 2015
Dec. 31, 2014
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 850 $ 1,141
Percent of balances current or less than 30 days past due 81.40% 79.51%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 389 $ 541
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 337 447
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 124 153
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 663 $ 856
Percent of balances current or less than 30 days past due 88.06% 84.99%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 134 $ 168
Percent of balances current or less than 30 days past due 45.55% 47.56%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 347 $ 450
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 25 41
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 314 397
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 12 16
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 2 9
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 97 111
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 53 $ 117
Percent of balances current or less than 30 days past due 88.77% 85.21%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 17 $ 50
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 11 34
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 25 $ 33