Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - TDRs by Program Type (Details)

v3.7.0.1
Outstanding Loans and Leases - Credit Card and Other Consumer - TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Mar. 31, 2017
Dec. 31, 2016
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 594 $ 610
Percent of balances current or less than 30 days past due 79.80% 80.79%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 221 $ 233
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 267 272
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 106 105
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 470 $ 485
Percent of balances current or less than 30 days past due 88.55% 88.99%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 104 $ 100
Percent of balances current or less than 30 days past due 37.88% 38.47%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 210 $ 220
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 10 11
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 259 264
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 7 7
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 1 1
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 87 82
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 20 $ 25
Percent of balances current or less than 30 days past due 91.60% 90.49%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 1 $ 2
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 1 1
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 18 $ 22