Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Nonperforming, Credit Quality (Details)

v3.20.1
Outstanding Loans and Leases - Nonperforming, Credit Quality (Details) - USD ($)
$ in Millions
Mar. 31, 2020
Dec. 31, 2019
Mar. 31, 2019
Jan. 01, 2019
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases $ 4,056 $ 3,552    
Accruing Past Due 90 Days or More (1) $ 2,326 $ 2,413    
Nonperforming loans and leases, percent outstanding 0.39% 0.36%    
Accruing past due 90 days or more, percent outstanding 0.22% 0.25%    
Allowance on nonperforming loans $ 15,766   $ 9,577 $ 9,601
Consumer Portfolio Segment        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 2,204 $ 2,053    
Accruing Past Due 90 Days or More (1) 1,972 2,163    
Consumer Portfolio Segment | Residential Mortgage        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 1,580 1,470    
Accruing Past Due 90 Days or More (1) 951 1,088    
Consumer Portfolio Segment | Residential Mortgage With Negative Allowance        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 482 0    
Allowance on nonperforming loans 145      
Consumer Portfolio Segment | Home equity lines of credit        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 578 536    
Accruing Past Due 90 Days or More (1) 0 0    
Consumer Portfolio Segment | Home Equity Line of Credit With Negative Allowance        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 123 0    
Allowance on nonperforming loans 107      
Consumer Portfolio Segment | Credit Card        
Financing Receivable, Past Due [Line Items]        
Accruing Past Due 90 Days or More (1) 991 1,042    
Consumer Portfolio Segment | Direct/indirect consumer        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 46 47    
Accruing Past Due 90 Days or More (1) 30 33    
Commercial portfolio        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 1,852 1,499    
Accruing Past Due 90 Days or More (1) 354 250    
Allowance on nonperforming loans 6,700   $ 4,821 $ 4,799
Commercial portfolio | United States        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 1,240 1,094    
Accruing Past Due 90 Days or More (1) 188 106    
Commercial portfolio | Non United States        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 90 43    
Accruing Past Due 90 Days or More (1) 1 8    
Commercial portfolio | Commercial real estate        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 408 280    
Accruing Past Due 90 Days or More (1) 39 19    
Commercial portfolio | Commercial lease financing        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 44 32    
Accruing Past Due 90 Days or More (1) 31 20    
Commercial portfolio | U.S. small business commercial | United States        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 70 50    
Accruing Past Due 90 Days or More (1) 95 97    
Nonperforming Loans | Residential Mortgage        
Financing Receivable, Past Due [Line Items]        
Nonperforming Loans and Leases 637 740    
Accruing Past Due 90 Days or More (1) $ 314 $ 348