Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Impaired Loans (Details)

v3.2.0.727
Outstanding Loans and Leases - Credit Card and Other Consumer - Impaired Loans (Details) - Credit card and other consumer - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2015
Jun. 30, 2014
Jun. 30, 2015
Jun. 30, 2014
Dec. 31, 2014
Financing Receivable, Impaired [Line Items]          
Fixed payment plan period for loans modified     60 months    
Threshold period past due for write-off of financing receivable     180 days    
Threshold period past due for write-off of financing receivable after placed on fixed payment plan     120 days    
Direct/Indirect Consumer          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With no recorded allowance $ 55   $ 55   $ 59
With an allowance recorded 39   39   76
Total 94   94   135
Impaired Financing Receivable, Recorded Investment [Abstract]          
With no recorded allowance 24   24   25
With an allowance recorded 45   45   92
Total 69   69   117
Related Allowance 12   12   24
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With no recorded allowance 24 $ 30 24 $ 29  
With an allowance recorded 57 196 69 227  
Total 81 226 93 256  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With no recorded allowance 0 0 0 0  
With an allowance recorded 1 3 2 6  
Total 1 3 2 6  
Other consumer          
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With no recorded allowance 0 34 0 34  
With an allowance recorded 0 24 0 25  
Total 0 58 0 59  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With no recorded allowance 0 0 0 1  
With an allowance recorded 0 1 0 1  
Total 0 1 0 2  
United States | Credit Card Receivable          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With an allowance recorded 702   702   804
Total 702   702   804
Impaired Financing Receivable, Recorded Investment [Abstract]          
With an allowance recorded 717   717   856
Total 717   717   856
Related Allowance 199   199   207
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With an allowance recorded 776 1,205 812 1,306  
Total 776 1,205 812 1,306  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With an allowance recorded 11 18 24 40  
Total 11 18 24 40  
Non United States | Credit Card Receivable          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With an allowance recorded 128   128   132
Total 128   128   132
Impaired Financing Receivable, Recorded Investment [Abstract]          
With an allowance recorded 148   148   168
Total 148   148   168
Related Allowance 96   96   $ 108
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With an allowance recorded 150 224 154 230  
Total 150 224 154 230  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With an allowance recorded 1 1 2 3  
Total $ 1 $ 1 $ 2 $ 3