Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Impaired Loans (Details)

v3.5.0.2
Outstanding Loans and Leases - Credit Card and Other Consumer - Impaired Loans (Details) - Credit card and other consumer - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2016
Jun. 30, 2015
Jun. 30, 2016
Jun. 30, 2015
Dec. 31, 2015
Financing Receivable, Impaired [Line Items]          
Fixed payment plan period for loans modified     60 months    
Threshold period past due for write-off of financing receivable     180 days    
Threshold period past due for write-off of financing receivable after placed on fixed payment plan     120 days    
Direct/Indirect Consumer          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With no recorded allowance $ 49   $ 49   $ 50
With an allowance recorded 7   7   17
Total 56   56   67
Impaired Financing Receivable, Recorded Investment [Abstract]          
With no recorded allowance 21   21   21
With an allowance recorded 9   9   21
Total 30   30   42
Related Allowance 1   1   4
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With no recorded allowance 21 $ 24 21 $ 24  
With an allowance recorded 11 57 15 69  
Total 32 81 36 93  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With no recorded allowance 0 0 0 0  
With an allowance recorded 0 1 0 2  
Total 0 1 0 2  
United States | Credit Card Receivable          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With an allowance recorded 526   526   598
Total 526   526   598
Impaired Financing Receivable, Recorded Investment [Abstract]          
With an allowance recorded 535   535   611
Total 535   535   611
Related Allowance 126   126   176
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With an allowance recorded 568 776 587 812  
Total 568 776 587 812  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With an allowance recorded 8 11 17 24  
Total 8 11 17 24  
Non United States | Credit Card Receivable          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With an allowance recorded 91   91   109
Total 91   91   109
Impaired Financing Receivable, Recorded Investment [Abstract]          
With an allowance recorded 107   107   126
Total 107   107   126
Related Allowance 62   62   $ 70
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With an allowance recorded 116 150 119 154  
Total 116 150 119 154  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With an allowance recorded 1 1 2 2  
Total $ 1 $ 1 $ 2 $ 2