Quarterly report pursuant to Section 13 or 15(d)

Mortgage Servicing Rights - Rollforward of Mortgage Servicing Rights (Details)

v3.5.0.2
Mortgage Servicing Rights - Rollforward of Mortgage Servicing Rights (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2016
Jun. 30, 2015
Jun. 30, 2016
Jun. 30, 2015
Activity for residential first mortgage MSRs        
Balance, beginning of period $ 2,631 $ 3,394 $ 3,087 $ 3,530
Additions 72 204 208 383
Sales (1) (312) (2) (312)
Amortization of expected cash flows (205) (223) (416) (453)
Impact of changes in interest rates and other market factors (243) 468 (619) 292
Model and other cash flow assumption changes 15 (10) 11 81
Balance, end of period 2,269 3,521 2,269 3,521
Mortgage loans serviced for investors (in billions) 371,000 425,000 371,000 425,000
Consumer Portfolio Segment | United States        
Activity for residential first mortgage MSRs        
Balance, end of period 1,800 3,200 1,800 3,200
Consumer Portfolio Segment | Non United States        
Activity for residential first mortgage MSRs        
Balance, end of period $ 481 $ 320 $ 481 $ 320