Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Impaired Loans (Details)

v3.5.0.2
Outstanding Loans and Leases - Credit Card and Other Consumer - Impaired Loans (Details) - Credit card and other consumer - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2016
Sep. 30, 2015
Sep. 30, 2016
Sep. 30, 2015
Dec. 31, 2015
Financing Receivable, Impaired [Line Items]          
Fixed payment plan period for loans modified     60 months    
Threshold period past due for write-off of financing receivable     180 days    
Threshold period past due for write-off of financing receivable after placed on fixed payment plan     120 days    
Direct/Indirect Consumer          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With no recorded allowance $ 47   $ 47   $ 50
With an allowance recorded 5   5   17
Total 52   52   67
Impaired Financing Receivable, Recorded Investment [Abstract]          
With no recorded allowance 20   20   21
With an allowance recorded 6   6   21
Total 26   26   42
Related Allowance 1   1   4
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With no recorded allowance 21 $ 22 21 $ 23  
With an allowance recorded 7 40 12 60  
Total 28 62 33 83  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With no recorded allowance 0 0 0 0  
With an allowance recorded 0 1 0 3  
Total 0 1 0 3  
United States | Credit Card Receivable          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With an allowance recorded 500   500   598
Total 500   500   598
Impaired Financing Receivable, Recorded Investment [Abstract]          
With an allowance recorded 507   507   611
Total 507   507   611
Related Allowance 123   123   176
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With an allowance recorded 539 714 571 779  
Total 539 714 571 779  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With an allowance recorded 7 10 24 34  
Total 7 10 24 34  
Non United States | Credit Card Receivable          
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]          
With an allowance recorded 91   91   109
Total 91   91   109
Impaired Financing Receivable, Recorded Investment [Abstract]          
With an allowance recorded 104   104   126
Total 104   104   126
Related Allowance 62   62   $ 70
Impaired Financing Receivable, Average Recorded Investment [Abstract]          
With an allowance recorded 107 142 115 150  
Total 107 142 115 150  
Impaired Financing Receivable, Interest Income, Accrual and Cash Basis Method [Abstract]          
With an allowance recorded 0 1 2 3  
Total $ 0 $ 1 $ 2 $ 3