Annual report pursuant to Section 13 and 15(d)

Outstanding Loans and Leases - Nonperforming (Details)

v3.3.1.900
Outstanding Loans and Leases - Nonperforming (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2015
Dec. 31, 2014
Dec. 31, 2013
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days 90 days  
Loans and leases $ 903,001 $ 881,391  
Proceeds from sales 22,316 28,765 $ 12,331
Purchased credit impaired loans sold 1,400 1,900  
Nonperforming loans and leases 9,377 11,932  
Accruing past due 90 days or more 8,252 12,654  
90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 13,022 19,754  
Residential Mortgage      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Accruing past due 90 days or more 2,900 4,100  
Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Recoveries related to loans sold 133 407  
Nonperforming Financing Receivable | Junior Lien Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases $ 484 800  
Chapter Seven Bankruptcy | Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Non-performing troubled debt with no change in repayment terms at time of discharge, current with contractual payments $ 457    
Nonperforming loans discharged more than twelve months prior (greater than) 80.00%    
Nonperforming loans discharged more than twenty four months prior (greater than) 60.00%    
Chapter Seven Bankruptcy | Nonperforming Financing Receivable | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 285    
Federal Housing Administration | Residential Mortgage      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Nonperforming loans and leases 4,300 7,300  
Consumer Portfolio Segment      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 456,169 488,570  
Nonperforming loans and leases 8,165 10,819  
Accruing past due 90 days or more 8,057 12,433  
Consumer Portfolio Segment | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 12,513 19,012  
Consumer Portfolio Segment | Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Proceeds from sales 3,200 6,700  
Gain (loss) on the sale of loans and leases receivable $ 173 247  
Consumer real estate | Junior Lien Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Consumer real estate | Core Portfolio, Residential Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases $ 145,845 162,220  
Nonperforming loans and leases 1,845 2,398  
Accruing past due 90 days or more 2,645 3,942  
Consumer real estate | Core Portfolio, Residential Financing Receivable | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 3,834 5,561  
Consumer real estate | Core Portfolio, Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Loans and leases $ 48,264 51,887  
Nonperforming loans and leases 1,354 1,496  
Accruing past due 90 days or more 0 0  
Consumer real estate | Core Portfolio, Home Equity Financing Receivable | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 719 744  
Consumer real estate | Legacy Assets and Servicing Portfolio, Residential Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 30,000 38,825  
Nonperforming loans and leases 2,958 4,491  
Accruing past due 90 days or more 4,505 7,465  
Consumer real estate | Legacy Assets and Servicing Portfolio, Residential Financing Receivable | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 6,019 10,513  
Consumer real estate | Legacy Assets and Servicing Portfolio, Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 23,065 28,221  
Nonperforming loans and leases 1,983 2,405  
Accruing past due 90 days or more 0 0  
Consumer real estate | Legacy Assets and Servicing Portfolio, Home Equity Financing Receivable | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 1,030 1,166  
Consumer real estate | Residential Mortgage      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Consumer real estate | Chapter Seven Bankruptcy | Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases $ 785    
Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 89,602 91,879  
Accruing past due 90 days or more 789 866  
Credit card and other consumer | Credit Card Receivable | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 9,975 10,465  
Accruing past due 90 days or more 76 95  
Credit card and other consumer | Credit Card Receivable | 90 Days or More Past Due | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 789 866  
Credit card and other consumer | Credit Card Receivable | 90 Days or More Past Due | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 76 95  
Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 88,795 80,381  
Nonperforming loans and leases 24 28  
Accruing past due 90 days or more 39 64  
Credit card and other consumer | Direct/Indirect Consumer | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 42 65  
Credit card and other consumer | Other consumer      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 2,067 1,846  
Nonperforming loans and leases 1 1  
Accruing past due 90 days or more 3 1  
Credit card and other consumer | Other consumer | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 4 2  
Commercial Portfolio Segment      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Loans and leases $ 446,832 392,821  
Nonperforming loans and leases 1,212 1,113  
Accruing past due 90 days or more 195 221  
Commercial Portfolio Segment | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 252,771 220,293  
Nonperforming loans and leases 867 701  
Accruing past due 90 days or more 113 110  
Commercial Portfolio Segment | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 91,549 80,083  
Nonperforming loans and leases 158 1  
Accruing past due 90 days or more 1    
Commercial Portfolio Segment | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 509 742  
Commercial Portfolio Segment | 90 Days or More Past Due | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 332 318  
Commercial Portfolio Segment | 90 Days or More Past Due | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 1 0  
Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 57,199 47,682  
Nonperforming loans and leases 93 321  
Accruing past due 90 days or more 3 3  
Commercial Portfolio Segment | Commercial Real Estate | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 53,600 45,200  
Commercial Portfolio Segment | Commercial Real Estate | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 3,500 2,500  
Commercial Portfolio Segment | Commercial Real Estate | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 82 288  
Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 27,370 24,866  
Nonperforming loans and leases 12 3  
Accruing past due 90 days or more 17 41  
Commercial Portfolio Segment | Commercial Lease Financing | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 22 42  
Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Nonperforming loans and leases 82 87  
Accruing past due 90 days or more 61 67  
Commercial Portfolio Segment | Small Business Commercial | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 12,876 13,293  
Commercial Portfolio Segment | Small Business Commercial | 90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 72 $ 94