Annual report pursuant to Section 13 and 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details)

v3.3.1.900
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Dec. 31, 2015
Dec. 31, 2014
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 779 $ 1,141
Percent of balances current or less than 30 days past due 81.55% 79.51%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 345 $ 541
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 313 447
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 121 153
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 611 $ 856
Percent of balances current or less than 30 days past due 88.74% 84.99%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 126 $ 168
Percent of balances current or less than 30 days past due 44.25% 47.56%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 313 $ 450
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 21 41
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 296 397
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 10 16
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 2 9
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 95 111
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 42 $ 117
Percent of balances current or less than 30 days past due 89.12% 85.21%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 11 $ 50
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 7 34
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 24 $ 33