Annual report pursuant to Section 13 and 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details)

v3.3.1.900
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details)
$ in Millions
 12 Months Ended
Dec. 31, 2015
USD ($)
payment
Dec. 31, 2014
USD ($)
Dec. 31, 2013
USD ($)
Financing Receivable, Modifications [Line Items]      
Number of consecutive missed payments | payment 2    
Credit card and other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value $ 316 $ 426 $ 522
Period for payment default after modification 12 months    
Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value $ 12 19 38
Percent expected to be in payment default within 12 months after modification 12.00%    
Trouble debt restructurings entered payment default that were modified during the preceding twelve months $ 3 5 12
Credit card and other consumer | Other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value     8
Credit card and other consumer | United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value $ 218 301 329
Percent expected to be in payment default within 12 months after modification 14.00%    
Trouble debt restructurings entered payment default that were modified during the preceding twelve months $ 43 56 61
Credit card and other consumer | Non United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value $ 86 106 147
Percent expected to be in payment default within 12 months after modification 88.00%    
Trouble debt restructurings entered payment default that were modified during the preceding twelve months $ 152 200 236
Internal Programs | Credit card and other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value 138 206 231
Internal Programs | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value 1 4 15
Internal Programs | Credit card and other consumer | Other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value     8
Internal Programs | Credit card and other consumer | United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value 134 196 192
Internal Programs | Credit card and other consumer | Non United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value 3 6 16
External Programs | Credit card and other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value 88 113 154
External Programs | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value 0 2 8
External Programs | Credit card and other consumer | Other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value     0
External Programs | Credit card and other consumer | United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value 84 105 137
External Programs | Credit card and other consumer | Non United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value 4 6 9
Other | Credit card and other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value 90 107 137
Other | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value 11 13 15
Other | Credit card and other consumer | Other consumer      
Financing Receivable, Modifications [Line Items]      
Carrying Value     0
Other | Credit card and other consumer | United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value 0 0 0
Other | Credit card and other consumer | Non United States | Credit Card Receivable      
Financing Receivable, Modifications [Line Items]      
Carrying Value $ 79 $ 94 $ 122