Annual report pursuant to Section 13 and 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - TDRs by Program Type (Details)

v3.6.0.2
Outstanding Loans and Leases - Credit Card and Other Consumer - TDRs by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
Dec. 31, 2016
Dec. 31, 2015
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 610 $ 779
Percent of balances current or less than 30 days past due 80.79% 81.55%
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 233 $ 345
External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 272 313
Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 105 121
Credit Card Receivable | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 485 $ 611
Percent of balances current or less than 30 days past due 88.99% 88.74%
Credit Card Receivable | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 100 $ 126
Percent of balances current or less than 30 days past due 38.47% 44.25%
Credit Card Receivable | Internal Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 220 $ 313
Credit Card Receivable | Internal Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 11 21
Credit Card Receivable | External Programs | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 264 296
Credit Card Receivable | External Programs | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 7 10
Credit Card Receivable | Other | United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 1 2
Credit Card Receivable | Other | Non United States    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 82 95
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 25 $ 42
Percent of balances current or less than 30 days past due 90.49% 89.12%
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 2 $ 11
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 1 7
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 22 $ 24