Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Nonperforming (Details)

v3.4.0.3
Outstanding Loans and Leases - Nonperforming (Details) - USD ($)
$ in Millions
 3 Months Ended 12 Months Ended
Mar. 31, 2016
Mar. 31, 2015
Dec. 31, 2015
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days   90 days
Loans and leases $ 901,113   $ 896,983
Proceeds from sales 8,021 $ 5,781  
Purchased credit impaired loans sold 174 586  
Nonperforming loans and leases 8,850   9,377
Accruing past due 90 days or more 7,347   8,250
Residential Mortgage      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Accruing past due 90 days or more 2,900   2,900
Federal Housing Administration | Residential Mortgage      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Nonperforming loans and leases 3,400   4,300
Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Proceeds from sales 1,000 1,000  
Write-offs related to sales 40    
Recoveries related to sales   40  
Nonperforming Financing Receivable | Junior Lien Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 471   484
Chapter Seven Bankruptcy      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 1,700    
Chapter Seven Bankruptcy | Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 741    
Non-performing troubled debt with no change in repayment terms at time of discharge, current with contractual payments $ 433    
Nonperforming loans discharged more than twelve months prior (more than) 80.00%    
Nonperforming loans discharged more than twenty four months prior 65.00%    
Consumer Portfolio Segment      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases $ 449,322   456,169
Nonperforming loans and leases 7,247   8,165
Accruing past due 90 days or more $ 7,187   8,057
Consumer Real Estate | Junior Lien Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Consumer Real Estate | Core Portfolio, Residential Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases $ 145,322   145,845
Nonperforming loans and leases 1,616   1,845
Accruing past due 90 days or more 2,302   2,645
Consumer Real Estate | Core Portfolio, Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 47,473   48,264
Nonperforming loans and leases 1,310   1,354
Accruing past due 90 days or more 0   0
Consumer Real Estate | Legacy Assets and Servicing Portfolio, Residential Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 27,515   30,000
Nonperforming loans and leases 2,360   2,958
Accruing past due 90 days or more 4,032   4,505
Consumer Real Estate | Legacy Assets and Servicing Portfolio, Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 21,930   23,065
Nonperforming loans and leases 1,934   1,983
Accruing past due 90 days or more 0   0
Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 86,403   89,602
Accruing past due 90 days or more 743   789
Credit card and other consumer | Credit Card Receivable | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 9,977   9,975
Accruing past due 90 days or more 77   76
Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 90,609   88,795
Nonperforming loans and leases 26   24
Accruing past due 90 days or more 31   39
Credit card and other consumer | Other consumer      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 2,176   2,067
Nonperforming loans and leases 1   1
Accruing past due 90 days or more $ 2   3
Commercial      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Threshold period past due for nonperforming status of financing receivables 90 days    
Loans and leases $ 451,791   440,814
Nonperforming loans and leases 1,603   1,212
Accruing past due 90 days or more 160   193
Commercial | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 260,702   252,771
Nonperforming loans and leases 1,236   867
Accruing past due 90 days or more 85   113
Commercial | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 92,872   91,549
Nonperforming loans and leases 165   158
Accruing past due 90 days or more 2   1
Commercial | Commercial Real Estate      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 58,060   57,199
Nonperforming loans and leases 91   93
Accruing past due 90 days or more 0   3
Commercial | Commercial Real Estate | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 54,500   53,600
Commercial | Commercial Real Estate | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 3,500   3,500
Commercial | Commercial Lease Financing      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 20,957   21,352
Nonperforming loans and leases 29   12
Accruing past due 90 days or more 13   15
Commercial | Small Business Commercial      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Nonperforming loans and leases 82   82
Accruing past due 90 days or more 60   61
Commercial | Small Business Commercial | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Loans and leases 12,934   12,876
Noninterest income | Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Gain (loss) on sale 31 $ 35  
90 Days or More Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 11,611   13,020
90 Days or More Past Due | Chapter Seven Bankruptcy | Nonperforming Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 270    
90 Days or More Past Due | Consumer Portfolio Segment      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 11,120   12,513
90 Days or More Past Due | Consumer Real Estate | Core Portfolio, Residential Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 3,364   3,834
90 Days or More Past Due | Consumer Real Estate | Core Portfolio, Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 629   719
90 Days or More Past Due | Consumer Real Estate | Legacy Assets and Servicing Portfolio, Residential Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 5,337   6,019
90 Days or More Past Due | Consumer Real Estate | Legacy Assets and Servicing Portfolio, Home Equity Financing Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 929   1,030
90 Days or More Past Due | Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 743   789
90 Days or More Past Due | Credit card and other consumer | Credit Card Receivable | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 77   76
90 Days or More Past Due | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 38   42
90 Days or More Past Due | Credit card and other consumer | Other consumer      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 3   4
90 Days or More Past Due | Commercial      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 491   507
90 Days or More Past Due | Commercial | United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 320   332
90 Days or More Past Due | Commercial | Non United States      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 2   1
90 Days or More Past Due | Commercial | Commercial Real Estate      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 69   82
90 Days or More Past Due | Commercial | Commercial Lease Financing      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due 19   20
90 Days or More Past Due | Commercial | Small Business Commercial      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, 90 days or more past due $ 81   $ 72