Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details)

v3.4.0.3
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details) - Credit card and other consumer - USD ($)
$ in Millions
 3 Months Ended
Mar. 31, 2016
Mar. 31, 2015
Financing Receivable, Modifications [Line Items]    
Carrying Value $ 92 $ 127
Internal Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 27 52
External Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 25 27
Other    
Financing Receivable, Modifications [Line Items]    
Carrying Value 40 48
Direct/Indirect Consumer    
Financing Receivable, Modifications [Line Items]    
Carrying Value $ 4 5
Percent expected to be in payment default within 12 months after modification 13.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months $ 1 1
Direct/Indirect Consumer | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 0 0
Direct/Indirect Consumer | External Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 0 0
Direct/Indirect Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Carrying Value 4 5
United States | Credit Card Receivable    
Financing Receivable, Modifications [Line Items]    
Carrying Value $ 50 76
Percent expected to be in payment default within 12 months after modification 14.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months $ 9 12
United States | Credit Card Receivable | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 26 51
United States | Credit Card Receivable | External Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 24 25
United States | Credit Card Receivable | Other    
Financing Receivable, Modifications [Line Items]    
Carrying Value 0 0
Non United States | Credit Card Receivable    
Financing Receivable, Modifications [Line Items]    
Carrying Value $ 38 46
Percent expected to be in payment default within 12 months after modification 88.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months $ 34 41
Non United States | Credit Card Receivable | Internal Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 1 1
Non United States | Credit Card Receivable | External Programs    
Financing Receivable, Modifications [Line Items]    
Carrying Value 1 2
Non United States | Credit Card Receivable | Other    
Financing Receivable, Modifications [Line Items]    
Carrying Value $ 36 $ 43