Well Positioned to Deliver Consistent Results
Regarded as one of the world’s leading financial institutions, Bank of America serves individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services.
Our decade-long focus on Responsible Growth allows us to be a source of stability for our customers and clients during challenging times, to continue supporting the communities in which we work and live, and deliver more consistent results for our shareholders throughout a well-understood risk framework. Our focus on ESG leadership has provided us with unique opportunities to deepen client relationships and create shared success with communities in which we operate.
Total Cumulative Shareholder Return

This graph and table compare the yearly change in the Corporation’s total cumulative shareholder return on its common stock with (i) the Standard & Poor’s 500 Index, and (ii) the KBW Bank Sector Index for the years ended December 31, 2015 through 2020. It is assumed that an initial investment of $100 is made at the end of 2015 and all dividends are reinvested during the years indicated.
Leading U.S. & Global Footprint
Leading Customer Capabilities
Small Business lender in 2020
In Consumer deposits (combined Consumer and GWIM businesses)
Consumer and small business clients
Active digital banking clients
Leading Global Capabilities
CMBS Bank of the Year 2020
of the U.S. Fortune 1,000; and 74% of the Global Fortune 500
Clients with operations in more than 35 countries
CashPro® App sign-ins in 2020
For complete information regarding our financials, see our SEC Filings
Driving Responsible Growth
Our strategy focuses on responsible growth. It allows us to sustainably drive the economy while managing risk and providing a return to our clients and our business. We are not only helping to create jobs but also develop communities, fostering economic mobility, and addressing society’s biggest challenges around the world.
Our Goal
To achieve sustainable growth through the ability of reinvesting savings back into our team, our capabilities, our client experience, our communities, and our shareholders.
Grow and Win in the Market — No Excuses
Over the last few years, deposit loans across our eight lines of businesses experienced positive growth as a result of deepening client relationships and developing new relationships. This growth in client deposits funds our loan growth across all of our businesses.
Grow with our Customer-Focused Strategy
Across our eight lines of businesses, we serve three customer groups: people, companies, and institutional investors. Our business model allows us to simplify our operations and ensure we are doing the most for our customers and clients while optimizing our balance sheet to perform efficiently with the post-crisis regulations.
Grow Within our Risk Framework
Managing inherent risks well is fundamental to our business and we have implemented the most effective risk-management practices across our businesses to manage them in a responsible manner that serves our clients, shareholders, and communities, and helps the economy grow.
Grow in a Sustainable Manner
We ensure sustainable responsible growth by driving operational success and actively sharing our success with our communities, as well as creating a great place to work for our teammates.
Serving the Best Client Care in the Industry
Through our eight lines of business, we work with consumers and companies large and small, helping them navigate through every stage of their financial lives by providing insights, ideas, and award-winning research to help drive the economy forward.
Retail
Our Retail segment provides U.S. consumers with a full range of financial products and services, as well as access to our award-winning digital banking capabilities and a robust retail banking network.
Preferred & Small Business
Our Preferred and Small Business segment offers U.S. banking and investment clients access to Bank of America banking and Merrill investment solutions. We also serve entrepreneurs and small businesses by providing them with cash management, lending, and investment solutions.
Net Income ($B)
Consumer Banking FY 2020
ROAAC1
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Merrill Lynch Wealth Management
Merrill Lynch offers clients straightforward investment advice and financial guidance to help customers create personalized strategies to help them realize their goals.
Bank of America Private Bank
Our Bank of America Private Bank segment provides sophisticated planning and financial solutions to help families manage substantial wealth – now, and for future generations.
Net Income ($B)
GWIM FY 2020
ROAAC1
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Business Banking
Our Business Banking segment delivers integrated financial guidance and solutions to small and mid-sized U.S. companies. These offerings include credit, treasury, trade, foreign exchange, equipment finance, and merchant services.
Global Commercial Banking
Our Global Commercial Banking segment brings clients the full capabilities of our company paired with local service. We serve several middle-market companies across all industries, providing various treasury, lending, leasing, financial guidance, and debt and equity underwriting services.
Global Corporate & Investment Banking
With our Global Corporate & Investment Banking segment, various municipalities and government agencies, as well as various large corporate clients across all industries have access to a full suite of treasury, lending, leasing, advisory, and debt and equity underwriting services.
Net Income ($B)
Global Banking FY 2020
ROAAC1
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Global Markets
Known for providing a variety of services across the world’s debt, equity, commodity, and foreign exchange markets, our Global Markets segment serves many institutional investor clients, including hedge funds, asset managers, pension funds, and others. These services include award-winning liquidity and hedging strategies, invaluable insights, and access to one of the world's leading research platforms.
Net Income ($B)
Global Markets FY 2020
ROAAC1
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
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