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Well Positioned to Deliver Consistent Results

Regarded as one of the world’s leading financial institutions, Bank of America serves individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. 

Our decade-long focus on Responsible Growth allows us to be a source of stability for our customers and clients during challenging times, to continue supporting the communities in which we work and live, and deliver more consistent results for our shareholders throughout a well-understood risk framework. Our focus on ESG leadership has provided us with unique opportunities to deepen client relationships and create shared success with communities in which we operate.

Total Cumulative Shareholder Return

This graph and table compare the yearly change in the Corporation’s total cumulative shareholder return on its common stock with (i) the Standard & Poor’s 500 Index, and (ii) the KBW Bank Sector Index for the years ended December 31, 2015 through 2020. It is assumed that an initial investment of $100 is made at the end of 2015 and all dividends are reinvested during the years indicated.

Leading U.S. & Global Footprint

Leading Customer Capabilities

#1

Small Business lender in 2020

$1.3T

In Consumer deposits (combined Consumer and GWIM businesses)

66M

Consumer and small business clients

40M

Active digital banking clients

Leading Global Capabilities

#1

CMBS Bank of the Year 2020

95%

of the U.S. Fortune 1,000; and 74% of the Global Fortune 500

44K

Clients with operations in more than 35 countries

1M

CashPro® App sign-ins in 2020

For complete information regarding our financials, see our SEC Filings

Driving Responsible Growth

Our strategy focuses on responsible growth. It allows us to sustainably drive the economy while managing risk and providing a return to our clients and our business. We are not only helping to create jobs but also develop communities, fostering economic mobility, and addressing society’s biggest challenges around the world.

Our Goal

To achieve sustainable growth through the ability of reinvesting savings back into our team, our capabilities, our client experience, our communities, and our shareholders.


Grow and Win in the Market — No Excuses

Over the last few years, deposit loans across our eight lines of businesses experienced positive growth as a result of deepening client relationships and developing new relationships. This growth in client deposits funds our loan growth across all of our businesses.

Grow with our Customer-Focused Strategy

Across our eight lines of businesses, we serve three customer groups: people, companies, and institutional investors. Our business model allows us to simplify our operations and ensure we are doing the most for our customers and clients while optimizing our balance sheet to perform efficiently with the post-crisis regulations.

Grow Within our Risk Framework

Managing inherent risks well is fundamental to our business and we have implemented the most effective risk-management practices across our businesses to manage them in a responsible manner that serves our clients, shareholders, and communities, and helps the economy grow.

Grow in a Sustainable Manner

We ensure sustainable responsible growth by driving operational success and actively sharing our success with our communities, as well as creating a great place to work for our teammates.

Watch Bank of America Board Members Talk About the Importance of Responsible Growth

View Video

Serving the Best Client Care in the Industry

Through our eight lines of business, we work with consumers and companies large and small, helping them navigate through every stage of their financial lives by providing insights, ideas, and award-winning research to help drive the economy forward.

Retail

Our Retail segment provides U.S. consumers with a full range of financial products and services, as well as access to our award-winning digital banking capabilities and a robust retail banking network.

Preferred & Small Business

Our Preferred and Small Business segment offers U.S. banking and investment clients access to Bank of America banking and Merrill investment solutions. We also serve entrepreneurs and small businesses by providing them with cash management, lending, and investment solutions.

Net Income ($B)

Consumer Banking FY 2020

17%

ROAAC1

57%

Efficiency Ratio2

1 ROAAC defined as return on average allocated capital.
2
Fully Taxable Equivalent (FTE) basis.

For complete information regarding our financials, see our SEC Filings

Merrill Lynch Wealth Management 

Merrill Lynch offers clients straightforward investment advice and financial guidance to help customers create personalized strategies to help them realize their goals.

Bank of America Private Bank

Our Bank of America Private Bank segment provides sophisticated planning and financial solutions to help families manage substantial wealth – now, and for future generations.

Net Income ($B)

GWIM FY 2020

21%

ROAAC1

76%

Efficiency Ratio2

1 ROAAC defined as return on average allocated capital.
2
Fully Taxable Equivalent (FTE) basis.

For complete information regarding our financials, see our SEC Filings

Business Banking

Our Business Banking segment delivers integrated financial guidance and solutions to small and mid-sized U.S. companies. These offerings include credit, treasury, trade, foreign exchange, equipment finance, and merchant services.

Global Commercial Banking

Our Global Commercial Banking segment brings clients the full capabilities of our company paired with local service. We serve several middle-market companies across all industries, providing various treasury, lending, leasing, financial guidance, and debt and equity underwriting services.

Global Corporate & Investment Banking

With our Global Corporate & Investment Banking segment, various municipalities and government agencies, as well as various large corporate clients across all industries have access to a full suite of treasury, lending, leasing, advisory, and debt and equity underwriting services.

Net Income ($B)

Global Banking FY 2020

8%

ROAAC1

49%

Efficiency Ratio2

1 ROAAC defined as return on average allocated capital.
2
Fully Taxable Equivalent (FTE) basis.

For complete information regarding our financials, see our SEC Filings

Global Markets

Known for providing a variety of services across the world’s debt, equity, commodity, and foreign exchange markets, our Global Markets segment serves many institutional investor clients, including hedge funds, asset managers, pension funds, and others. These services include award-winning liquidity and hedging strategies, invaluable insights, and access to one of the world's leading research platforms.

Net Income ($B)

Global Markets FY 2020

15%

ROAAC1

61%

Efficiency Ratio2

1 ROAAC defined as return on average allocated capital.
2
Fully Taxable Equivalent (FTE) basis.

For complete information regarding our financials, see our SEC Filings

Environmental, Social and Governance (ESG)

The Power to Make a Difference
At Bank of America, our environmental, social, and governance focus not only reflects our company values but also ensures we are holding ourselves accountable. This strategy presents tremendous opportunities and allows us to create shared success with our clients and communities.

ESG Pillar

Together We Can Make an Impact

Everyone plays a role in helping to address society’s greatest needs. That’s why we work with clients and communities around the world to further economic and social progress. We do this by focusing on environmental sustainability, driving economic and social progress, and enabling financial health.

In Action

ESG Pillar

Building Genuine Connections with Our People

We recognize that our people greatly contribute to the sustainable growth of our business and are key to making a genuine impact in the communities we serve, which is why we strive to create an inclusive workplace for our employees where they feel appreciated and have the resources they need to build successful careers with us.

In Action

ESG Pillar

Following Responsible Business Practices

Our business is built on a solid foundation of responsible business practices and we hold ourselves accountable to these standards through disciplined risk management and strong corporate governance.

In Action
Responsible Growth Driven by Skilled Leaders

Leadership

Responsible Growth Driven by Skilled Leaders

Our leadership team strives to make our company a great place to work for our employees and is committed to following our tenets of Responsible Growth to deepen relationships with our clients and create shared success with the communities we serve.

Additional Information

Presentations

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FAQs

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Contact

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Shareholder Info

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