Brian Moynihan
Chair of the Board & CEO, Bank of America
When we started thinking about Responsible Growth a few years ago, it was not a new thing but it was a way of simplifying the company’s expression of what we had to do. We had to grow, no excuses. We had to do it in a customer-focused basis. We had to stay within the risk and we had to be sustainable.
Arnold W. Donald
President & CEO, Carnival
Responsible Growth, to me, is exactly what we need to be doing at Bank of America, and, and what it is, is growing in a way that is good for the client. It’s obviously also good for Bank of America and it’s good for the communities we’re in.
Michael D. White
Former Chairman, President & CEO, DIRECTV
Lead Director, Kimberly-Clark Corporation
We know we have to grow, as Brian says, “No excuses,” but it’s easy to buy growth that isn’t good growth, and not all dollars of growth are good dollars.
Sharon L. Allen
Chair, Audit Committee
Former Chair, Deloitte
One of the things that I really appreciate about our organization and—is that it isn’t growth at any cost. We really focus on doing the right thing.
R. David Yost
Former CEO, AmerisourceBergen
Establishing a strategy that will allow us to succeed both in the short term and, and the long term. You know, it’s very easy to grow quickly in the short term by doing things that are maybe not the right things to do for the long term.
Thomas D. Woods
Former Vice Chairman & Senior Executive VP, Canadian Imperial Bank of Commerce (CIBC)
Many companies have an overwhelming focus on the growth aspect, but stakeholders today are increasingly focused on companies’ values and integrity and character and the way they deal with all their stakeholders.
Monica C. Lozano
Chair, Compensation and Human Capital Committee
CEO, College Futures Foundation
Former Chair, U.S. Hispanic Media Inc.
And now the question is how do you continue to drive growth? That’s the central question in front of us, and you drive growth by having a deeper and deeper relationship with your customer.
Maria T. Zuber
Vice President for Research and
Professor of Geophysics, MIT
Every one of the senior management team feels like they are co-owners in this idea of Responsible Growth and they have absolutely bought into the idea that if we do the right thing for our customers, the bank does well, the customers do well, the shareholders do well.
Susan S. Bies
Former Member, Federal Reserve Board
When you put the customer first, it forces you to think of the long term because anybody can make a loan. It’s easy to say “yes.” It’s much more appropriate that you understand your customer’s needs and the potential solutions that may work in their particular case because if we mis-sell products, we hurt our customer, and we’re not really going to help them. And long term, there’s consequences then both for the customer and for the bank.
Frank P. Bramble, Sr.
Chair, Enterprise Risk Committee
Former Executive Vice Chair, MBNA Corporation
Integral to Responsible Growth is yeah, we’re going to grow but we’re going to grow within our risk tolerance, within our risk framework. We’re not going to do anything crazy to the customer and we’re not going to do anything crazy for the customer.
Clayton S. Rose
President, Bowdoin College
It’s not about getting up every day and thinking about the maximization of shareholder returns. It’s getting up every day and thinking about how we serve our customers in a way that fits within the structure of our business. And, if we do that, our shareholders are going to benefit enormously.
R. David Yost
When you think about the opportunity the bank has to start with someone who is very young, and grow with them throughout their life as their needs increase and then even down to their children, and their children’s children.
Lionel L. Nowell III
Lead Independent Director, Bank of America
Former Senior VP & Treasurer, PepsiCo, Inc.
We provide and help people in America lead quality lives. For the individuals that start with us, you know, with the savings account, we want to be there for every aspect of their life. As they transition through college, to marriage, to buying their first car, to buying their first home, I mean, we want to be a part of that family. And, I, I call it being part of their family and, you know, I always tell people, “Man, you know, with Bank of America, you sure feel like you can live the American dream and we can be a part of that.”
Arnold W. Donald
One of every two households in America is a client of Bank of America. We have two hundred plus thousand employees. That’s a lot of human spirit walking around, and valuing that human spirit, I think, is a core value at Bank of America.
Denise L. Ramos
Former CEO and President, ITT Inc.
Despite the success that’s here, it’s a very humble culture. It’s people that care about other people, they care about doing the right thing. You don’t always see that in companies.
Monica C. Lozano
You can’t be committed to communities without being reflective of the communities that we serve and every day it’s more and more diverse and we need to have people not just at the entry level because that’s easy. It really is how do you help people build a career here, driving sort of the, the, the values and the performance of the company.
Thomas J. May
Chair, Corporate Governance, ESG, and Sustainability Committee
Former Chair, President & CEO, Eversource Energy
Our citizens are worried about the future and what it’s going to look like. We’re worried about our planet. We’re worried about the way people are treated. And so addressing these things in a systematic fashion and bringing the power of 200,000 people, it’s a pretty impressive and, and, and special thing to see.
Clayton S. Rose
Because of the size and scope and scale and integrated nature of what we do within the economy, we have some very interesting perspectives about how to think about those problems. And we’re engaged in helping other organizations think about solutions because of those perspectives that we bring.
Pierre J. P. de Weck
Former Chairman & Global Head of Private Wealth Management, Deutsche Bank
In today’s society, you can only thrive as an, as an institution like ours if you are also contributing to your client base, your employees and society as a large. Bank of America pursues this not as an add-on or because it’s nice, but because of conviction.
Sharon L. Allen
We fulfill our commitment because we believe in it. It’s because our Board and our leadership believes in it.
Linda P. Hudson
Former President & CEO, BAE
Former Executive Officer, The Cardea Group LLC
Our reach is so vast. We touch such a large portion of the population that we have a true responsibility to put forth the best of the ideals and expectations of, of what America aspires to be.
Brian Moynihan
You can’t just say, “Here’s our values.” You can’t just say, “Here’s Responsible Growth.” The question is what do you do to live by them? It really means intellectually how you get up in the morning and think about what your job is. You’re coming here to help the customers and everything behind that. It comes to the way we design the activities we do for the different types of customers. It comes from the business we choose to be in and not be in. And all that is governed by the view of how we think the company should operate from the Board on down.