Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other TDRs (Details)

v2.4.0.6
Outstanding Loans and Leases - Credit Card and Other TDRs (Details) (USD $)
 3 Months Ended
Mar. 31, 2013
Mar. 31, 2012
Dec. 31, 2012
Financing Receivable, Modifications [Line Items]      
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 79.26%   78.69%
Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans $ 1,960,000,000   $ 2,391,000,000
External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 1,071,000,000   1,216,000,000
Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 241,000,000   274,000,000
Consumer Portfolio Segment [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 3,272,000,000   3,881,000,000
Modifications, Troubled Debt Restructurings, Current or Less than Thirty Days Past Due 2,600,000,000    
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Unpaid Principal Balance 177,000,000 291,000,000  
Carrying Value 178,000,000 [1] 302,000,000 [1]  
Pre Modification Interest Rate 20.63% 21.19%  
Post Modification Interest Rate 3.64% 3.97%  
Net Charge-Offs 9,000,000 7,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 27.00%    
Impaired Financing Receivable, Unpaid Principal Balance 2,403,000,000   2,856,000,000
Impaired Financing Receivable, Recorded Investment 2,416,000,000 [1]   2,871,000,000 [1]
Impaired Financing Receivable, Related Allowance 558,000,000   719,000,000
Impaired Financing Receivable, Average Recorded Investment 2,725,000,000 5,019,000,000  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 42,000,000 [2] 77,000,000 [2]  
Renegotiated Consumer Credit Card Domestic Held Loans 2,416,000,000   2,871,000,000
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 82.03%   81.48%
Unpaid Principal Balance 84,000,000 152,000,000  
Carrying Value 85,000,000 [1] 156,000,000 [1]  
Pre Modification Interest Rate 17.00% 18.29%  
Post Modification Interest Rate 6.16% 6.35%  
Net Charge-Offs 2,000,000 2,000,000  
Finance Receivable, Post Modification, Entering Default Status 24,000,000 82,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 64.00%    
Impaired Financing Receivable, Unpaid Principal Balance 276,000,000   311,000,000
Impaired Financing Receivable, Recorded Investment 281,000,000 [1]   316,000,000 [1]
Impaired Financing Receivable, Related Allowance 177,000,000   198,000,000
Impaired Financing Receivable, Average Recorded Investment 295,000,000 572,000,000  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 2,000,000 [2] 2,000,000 [2]  
Renegotiated Consumer Credit Card Domestic Held Loans 281,000,000   316,000,000
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 45.57%   43.71%
Unpaid Principal Balance 76,000,000 114,000,000  
Carrying Value 80,000,000 [1] 120,000,000 [1]  
Pre Modification Interest Rate 26.24% 26.19%  
Post Modification Interest Rate 0.65% 0.81%  
Net Charge-Offs 3,000,000 5,000,000  
Finance Receivable, Post Modification, Entering Default Status 62,000,000 82,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Carrying Value 93,000,000 156,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Internal Programs [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 1,541,000,000   1,887,000,000
Carrying Value 46,000,000 79,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Internal Programs [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 87,000,000   99,000,000
Carrying Value 43,000,000 63,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Carrying Value 79,000,000 146,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | External Programs [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 848,000,000   953,000,000
Carrying Value 39,000,000 77,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | External Programs [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 33,000,000   38,000,000
Carrying Value 37,000,000 57,000,000  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Carrying Value 6,000,000 0  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Other Program [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 27,000,000   31,000,000
Carrying Value    0  
Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Other Program [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 161,000,000   179,000,000
Carrying Value        
Consumer Portfolio Segment [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
New Loans, Expected Default Rate Within Twelve Months of Modification, Percent 24.00%    
Impaired Financing Receivable, Unpaid Principal Balance 619,000,000   738,000,000
Impaired Financing Receivable, Recorded Investment 575,000,000 [1]   694,000,000 [1]
Impaired Financing Receivable, Related Allowance 168,000,000   210,000,000
Impaired Financing Receivable, Average Recorded Investment 650,000,000 1,146,000,000  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 8,000,000 [2] 16,000,000 [2]  
Renegotiated Consumer Credit Card Domestic Held Loans 575,000,000   694,000,000
Financing Receivable Modifications Post Modification Percentage Of Balances Current Or Less Than Thirty Days Past Due 84.07%   83.11%
Unpaid Principal Balance 17,000,000 25,000,000  
Carrying Value 13,000,000 [1] 26,000,000 [1]  
Pre Modification Interest Rate 10.05% 15.50%  
Post Modification Interest Rate 5.35% 4.31%  
Net Charge-Offs 4,000,000 0  
Finance Receivable, Post Modification, Entering Default Status 3,000,000 16,000,000  
Consumer Portfolio Segment [Member] | Direct And Indirect Consumer Financing Receivable [Member] | Internal Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 332,000,000   405,000,000
Carrying Value 4,000,000 14,000,000  
Consumer Portfolio Segment [Member] | Direct And Indirect Consumer Financing Receivable [Member] | External Programs [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 190,000,000   225,000,000
Carrying Value 3,000,000 12,000,000  
Consumer Portfolio Segment [Member] | Direct And Indirect Consumer Financing Receivable [Member] | Other Program [Member]
      
Financing Receivable, Modifications [Line Items]      
Renegotiated Consumer Credit Card Domestic Held Loans 53,000,000   64,000,000
Carrying Value 6,000,000    
Class of Financing Receivable [Member] | Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | UNITED STATES
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 2,403,000,000   2,856,000,000
Impaired Financing Receivable, Recorded Investment 2,416,000,000 [1]   2,871,000,000 [1]
Impaired Financing Receivable, Related Allowance 558,000,000   719,000,000
Impaired Financing Receivable, Average Recorded Investment 2,725,000,000 5,019,000,000  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 42,000,000 [2] 77,000,000 [2]  
Class of Financing Receivable [Member] | Consumer Portfolio Segment [Member] | Consumer Credit Card Financing Receivable [Member] | Non-U.S. Commercial
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 276,000,000   311,000,000
Impaired Financing Receivable, Recorded Investment 281,000,000 [1]   316,000,000 [1]
Impaired Financing Receivable, Related Allowance 177,000,000   198,000,000
Impaired Financing Receivable, Average Recorded Investment 295,000,000 572,000,000  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 2,000,000 [2] 2,000,000 [2]  
Class of Financing Receivable [Member] | Consumer Portfolio Segment [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 524,000,000   633,000,000
Impaired Financing Receivable, Recorded Investment 527,000,000 [1]   636,000,000 [1]
Impaired Financing Receivable, Related Allowance 168,000,000   210,000,000
Impaired Financing Receivable, Average Recorded Investment 598,000,000 1,146,000,000  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method 8,000,000 [2] 16,000,000 [2]  
Class of Financing Receivable [Member] | Consumer Portfolio Segment [Member] | Direct And Indirect Consumer Financing Receivable [Member]
      
Financing Receivable, Modifications [Line Items]      
Impaired Financing Receivable, Unpaid Principal Balance 95,000,000   105,000,000
Impaired Financing Receivable, Recorded Investment 48,000,000 [1]   58,000,000 [1]
Impaired Financing Receivable, Related Allowance 0   0
Impaired Financing Receivable, Average Recorded Investment 52,000,000 0  
Impaired Financing Receivable Interest Income Cash Basis and Accrual Method $ 0 [2] $ 0 [2]  
[1] Includes accrued interest and fees.
[2] Interest income recognized includes interest accrued and collected on the outstanding balances of accruing impaired loans as well as interest cash collections on nonaccruing impaired loans for which the principal is considered collectible.