Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Past Due (Details)

v3.20.1
Outstanding Loans and Leases - Past Due (Details) - USD ($)
$ in Millions
Mar. 31, 2020
Dec. 31, 2019
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 1,050,785 $ 983,426
Percentage of outstandings, total outstanding 100.00% 100.00%
Loans and leases, measured at fair value $ 9,016 $ 8,335
Loans and leases, pledged as collateral 32,700 25,900
Loans pledged to secure borrowings 217,600 168,200
Estimate of Fair Value Measurement    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 9,016 $ 8,335
Percentage of outstandings, total outstanding 0.86% 0.85%
Direct/indirect consumer | Nonperforming Loans    
Financing Receivable, Past Due [Line Items]    
Nonperforming loans $ 43 $ 45
Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 465,954 465,769
Consumer Portfolio Segment | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 465,398 465,175
Consumer Portfolio Segment | Estimate of Fair Value Measurement    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 556 594
Consumer Portfolio Segment | Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Loans and leases, measured at fair value 231 257
Consumer Portfolio Segment | Home equity lines of credit    
Financing Receivable, Past Due [Line Items]    
Loans and leases, measured at fair value 325 337
Consumer real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 39,567  
Consumer real estate | Nonperforming Loans    
Financing Receivable, Past Due [Line Items]    
Nonperforming loans 878 856
Consumer real estate | Core Portfolio Residential Mortgage | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 233,635 225,770
Consumer real estate | Core Portfolio Home Equity | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 34,873 35,226
Consumer real estate | Non-core Residential Mortgage | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 9,910 10,399
Consumer real estate | Non-core Home Equity | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 4,694 4,982
Consumer real estate | Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 243,545  
Credit card and other consumer | Credit Card | Carrying Value | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 91,890 97,608
Credit card and other consumer | Direct/indirect consumer | Dealer Financial Services Loans    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 50,000 50,400
Credit card and other consumer | Direct/indirect consumer | Securities Based Lending Loans | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 36,400 36,700
Credit card and other consumer | Direct/indirect consumer | Securities Based Lending Loans | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 3,000 2,800
Credit card and other consumer | Direct/indirect consumer | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 90,246 90,998
Credit card and other consumer | Other consumer | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 150 192
Commercial portfolio    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 584,831 517,657
Commercial portfolio | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 358,504  
Loans and leases, measured at fair value 5,100 4,700
Commercial portfolio | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 116,612  
Loans and leases, measured at fair value 3,400 3,100
Commercial portfolio | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 576,371 509,916
Commercial portfolio | Carrying Value | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 358,504 307,048
Commercial portfolio | Carrying Value | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 116,612 104,966
Commercial portfolio | Estimate of Fair Value Measurement    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 8,460 7,741
Commercial portfolio | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 66,654  
Commercial portfolio | Commercial real estate | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 62,900 59,000
Commercial portfolio | Commercial real estate | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 3,800 3,700
Commercial portfolio | Commercial real estate | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 66,654 62,689
Commercial portfolio | Commercial lease financing | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 19,180 19,880
Commercial portfolio | U.S. small business commercial | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 7,884  
Commercial portfolio | U.S. small business commercial | Carrying Value    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 15,421 15,333
30 to 59 Days Past Due    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 3,948 $ 4,052
Percentage of outstandings 0.38% 0.41%
30 to 59 Days Past Due | Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 2,774 $ 2,866
30 to 59 Days Past Due | Consumer real estate | US Government Agency Insured Loans    
Financing Receivable, Past Due [Line Items]    
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 474 517
30 to 59 Days Past Due | Consumer real estate | Nonperforming Loans    
Financing Receivable, Past Due [Line Items]    
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 138 139
30 to 59 Days Past Due | Consumer real estate | Core Portfolio Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1,348 1,378
30 to 59 Days Past Due | Consumer real estate | Core Portfolio Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 129 135
30 to 59 Days Past Due | Consumer real estate | Non-core Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 434 458
30 to 59 Days Past Due | Consumer real estate | Non-core Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 34 34
30 to 59 Days Past Due | Credit card and other consumer | Credit Card | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 541 564
30 to 59 Days Past Due | Credit card and other consumer | Direct/indirect consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 288 297
30 to 59 Days Past Due | Credit card and other consumer | Other consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 0 0
30 to 59 Days Past Due | Commercial portfolio    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1,174 1,186
30 to 59 Days Past Due | Commercial portfolio | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 715 788
30 to 59 Days Past Due | Commercial portfolio | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 29 35
30 to 59 Days Past Due | Commercial portfolio | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 188 144
30 to 59 Days Past Due | Commercial portfolio | Commercial lease financing    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 119 100
30 to 59 Days Past Due | Commercial portfolio | U.S. small business commercial    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 123 119
60 to 89 Days Past Due    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 1,473 $ 1,503
Percentage of outstandings 0.14% 0.15%
60 to 89 Days Past Due | Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 953 $ 1,070
60 to 89 Days Past Due | Consumer real estate | US Government Agency Insured Loans    
Financing Receivable, Past Due [Line Items]    
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 174 206
60 to 89 Days Past Due | Consumer real estate | Nonperforming Loans    
Financing Receivable, Past Due [Line Items]    
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 123 114
60 to 89 Days Past Due | Consumer real estate | Core Portfolio Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 262 261
60 to 89 Days Past Due | Consumer real estate | Core Portfolio Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 59 70
60 to 89 Days Past Due | Consumer real estate | Non-core Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 172 209
60 to 89 Days Past Due | Consumer real estate | Non-core Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 15 16
60 to 89 Days Past Due | Credit card and other consumer | Credit Card | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 368 429
60 to 89 Days Past Due | Credit card and other consumer | Direct/indirect consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 77 85
60 to 89 Days Past Due | Credit card and other consumer | Other consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 0 0
60 to 89 Days Past Due | Commercial portfolio    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 520 433
60 to 89 Days Past Due | Commercial portfolio | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 378 279
60 to 89 Days Past Due | Commercial portfolio | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 41 23
60 to 89 Days Past Due | Commercial portfolio | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 25 19
60 to 89 Days Past Due | Commercial portfolio | Commercial lease financing    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 25 56
60 to 89 Days Past Due | Commercial portfolio | U.S. small business commercial    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 51 56
90 Days or More Past Due    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 3,812 $ 3,819
Percentage of outstandings 0.36% 0.39%
90 Days or More Past Due | Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 2,994 $ 3,175
90 Days or More Past Due | Consumer real estate | US Government Agency Insured Loans    
Financing Receivable, Past Due [Line Items]    
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 1,000 1,100
90 Days or More Past Due | Consumer real estate | Core Portfolio Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 580 565
90 Days or More Past Due | Consumer real estate | Core Portfolio Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 215 198
90 Days or More Past Due | Consumer real estate | Non-core Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1,109 1,263
90 Days or More Past Due | Consumer real estate | Non-core Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 67 72
90 Days or More Past Due | Credit card and other consumer | Credit Card | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 991 1,042
90 Days or More Past Due | Credit card and other consumer | Direct/indirect consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 32 35
90 Days or More Past Due | Credit card and other consumer | Other consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 0 0
90 Days or More Past Due | Commercial portfolio    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 818 644
90 Days or More Past Due | Commercial portfolio | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 504 371
90 Days or More Past Due | Commercial portfolio | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1 8
90 Days or More Past Due | Commercial portfolio | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 137 119
90 Days or More Past Due | Commercial portfolio | Commercial lease financing    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 68 39
90 Days or More Past Due | Commercial portfolio | U.S. small business commercial    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 108 107
Total Past Due 30 Days or More    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 9,233 $ 9,374
Percentage of outstandings 0.88% 0.95%
Total Past Due 30 Days or More | Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 6,721 $ 7,111
Total Past Due 30 Days or More | Consumer real estate | Core Portfolio Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 2,190 2,204
Total Past Due 30 Days or More | Consumer real estate | Core Portfolio Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 403 403
Total Past Due 30 Days or More | Consumer real estate | Non-core Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1,715 1,930
Total Past Due 30 Days or More | Consumer real estate | Non-core Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 116 122
Total Past Due 30 Days or More | Credit card and other consumer | Credit Card | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1,900 2,035
Total Past Due 30 Days or More | Credit card and other consumer | Direct/indirect consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 397 417
Total Past Due 30 Days or More | Credit card and other consumer | Other consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 0 0
Total Past Due 30 Days or More | Commercial portfolio    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 2,512 2,263
Total Past Due 30 Days or More | Commercial portfolio | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 1,597 1,438
Total Past Due 30 Days or More | Commercial portfolio | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 71 66
Total Past Due 30 Days or More | Commercial portfolio | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 350 282
Total Past Due 30 Days or More | Commercial portfolio | Commercial lease financing    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 212 195
Total Past Due 30 Days or More | Commercial portfolio | U.S. small business commercial    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 282 282
Total Current or Less Than 30 Days Past Due    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 1,032,536 $ 965,717
Percentage of outstandings, total outstanding 98.26% 98.20%
Total Current or Less Than 30 Days Past Due | Consumer Portfolio Segment    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 458,677 $ 458,064
Total Current or Less Than 30 Days Past Due | Consumer real estate | Core Portfolio Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 231,445 223,566
Total Current or Less Than 30 Days Past Due | Consumer real estate | Core Portfolio Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 34,470 34,823
Total Current or Less Than 30 Days Past Due | Consumer real estate | Non-core Residential Mortgage    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 8,195 8,469
Total Current or Less Than 30 Days Past Due | Consumer real estate | Non-core Home Equity    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 4,578 4,860
Total Current or Less Than 30 Days Past Due | Credit card and other consumer | Credit Card | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 89,990 95,573
Total Current or Less Than 30 Days Past Due | Credit card and other consumer | Direct/indirect consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 89,849 90,581
Total Current or Less Than 30 Days Past Due | Credit card and other consumer | Other consumer    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 150 192
Total Current or Less Than 30 Days Past Due | Commercial portfolio    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 573,859 507,653
Total Current or Less Than 30 Days Past Due | Commercial portfolio | United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 356,907 305,610
Total Current or Less Than 30 Days Past Due | Commercial portfolio | Non United States    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 116,541 104,900
Total Current or Less Than 30 Days Past Due | Commercial portfolio | Commercial real estate    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 66,304 62,407
Total Current or Less Than 30 Days Past Due | Commercial portfolio | Commercial lease financing    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance 18,968 19,685
Total Current or Less Than 30 Days Past Due | Commercial portfolio | U.S. small business commercial    
Financing Receivable, Past Due [Line Items]    
Financing receivable, before credit loss allowance $ 15,139 $ 15,051