Annual report pursuant to Section 13 and 15(d)

Outstanding Loans and Leases - Past Due (Details)

v3.19.3.a.u2
Outstanding Loans and Leases - Past Due (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 983,426 $ 946,895  
Percentage of outstandings, total outstanding 100.00% 100.00%  
Loans and leases, measured at fair value $ 8,335 $ 4,349  
Loans and leases, pledged as collateral 25,900 36,700  
Loans pledged to secure borrowings 168,200 166,100  
Proceeds from sales of loans 12,201 21,365 $ 11,996
Direct/Indirect Consumer | Nonperforming Financing Receivable      
Financing Receivable, Past Due [Line Items]      
Nonperforming loans 45 53  
Residential Mortgage | Federal National Mortgage Association Certificates and Obligations (FNMA) and Federal Home Loan Mortgage Corporation Certificates and Obligations (FHLMC)      
Financing Receivable, Past Due [Line Items]      
Long-term credit protection agreements, amount covered 7,500 6,100  
Estimate of Fair Value Measurement      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 8,335 $ 4,349  
Percentage of outstandings, total outstanding 0.85% 0.46%  
Consumer Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 465,769 $ 447,231  
Consumer Portfolio Segment | Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases, measured at fair value 257 336  
Consumer Portfolio Segment | Home equity lines of credit      
Financing Receivable, Past Due [Line Items]      
Loans and leases, measured at fair value 337 346  
Consumer Portfolio Segment | Carrying Value      
Financing Receivable, Past Due [Line Items]      
Loans and leases 465,175 446,549  
Consumer Portfolio Segment | Estimate of Fair Value Measurement      
Financing Receivable, Past Due [Line Items]      
Loans and leases 594 682  
Consumer real estate      
Financing Receivable, Past Due [Line Items]      
Proceeds from sales of loans 4,700 11,600  
Consumer real estate | Nonperforming Financing Receivable      
Financing Receivable, Past Due [Line Items]      
Nonperforming loans 856 1,800  
Consumer real estate | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 225,770 193,695  
Consumer real estate | Core Portfolio Residential Mortgage | Fully Insured Loans      
Financing Receivable, Past Due [Line Items]      
Loans and leases 16,264 16,618  
Consumer real estate | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 35,226 40,010  
Consumer real estate | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 10,399 14,862  
Consumer real estate | Non-core Residential Mortgage | Fully Insured Loans      
Financing Receivable, Past Due [Line Items]      
Loans and leases 2,426 3,512  
Consumer real estate | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 4,982 8,276  
Consumer real estate | Carrying Value | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 225,770 193,695  
Consumer real estate | Carrying Value | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 35,226 40,010  
Consumer real estate | Carrying Value | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 10,399 14,862  
Consumer real estate | Carrying Value | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 4,982 8,276  
Consumer real estate | Estimate of Fair Value Measurement      
Financing Receivable, Past Due [Line Items]      
Loans and leases 594 682  
Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 97,608 98,338  
Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 90,998 91,166  
Credit card and other consumer | Direct/Indirect Consumer | Dealer Financial Services Loans      
Financing Receivable, Past Due [Line Items]      
Loans and leases 50,400 50,100  
Credit card and other consumer | Direct/Indirect Consumer | Securities Based Lending Loans | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 36,700 37,000  
Credit card and other consumer | Direct/Indirect Consumer | Securities Based Lending Loans | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 2,800 2,900  
Credit card and other consumer | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 192 202  
Credit card and other consumer | Carrying Value | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 97,608 98,338  
Credit card and other consumer | Carrying Value | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 90,998 91,166  
Credit card and other consumer | Carrying Value | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 192 202  
Commercial Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases 517,657 499,664  
Commercial Portfolio Segment | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 307,048 299,277  
Loans and leases, measured at fair value 4,700 2,500  
Commercial Portfolio Segment | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 104,966 98,776  
Loans and leases, measured at fair value 3,100 1,100  
Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 62,689 60,845  
Commercial Portfolio Segment | Commercial Real Estate | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 59,000 56,600  
Commercial Portfolio Segment | Commercial Real Estate | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 3,700 4,200  
Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 19,880 22,534  
Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases 15,333 14,565  
Commercial Portfolio Segment | Carrying Value      
Financing Receivable, Past Due [Line Items]      
Loans and leases 509,916 495,997  
Commercial Portfolio Segment | Carrying Value | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 307,048 299,277  
Commercial Portfolio Segment | Carrying Value | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 104,966 98,776  
Commercial Portfolio Segment | Carrying Value | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 62,689 60,845  
Commercial Portfolio Segment | Carrying Value | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 19,880 22,534  
Commercial Portfolio Segment | Carrying Value | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases 15,333 14,565  
Commercial Portfolio Segment | Estimate of Fair Value Measurement      
Financing Receivable, Past Due [Line Items]      
Loans and leases 7,741 3,667  
30 to 59 Days Past Due      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 4,052 $ 4,009  
Percentage of outstandings 0.41% 0.42%  
30 to 59 Days Past Due | Consumer Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 2,866 $ 3,178  
30 to 59 Days Past Due | Consumer real estate | Fully Insured Loans      
Financing Receivable, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 517 637  
30 to 59 Days Past Due | Consumer real estate | Nonperforming Financing Receivable      
Financing Receivable, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 139 217  
30 to 59 Days Past Due | Consumer real estate | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 1,378 1,188  
30 to 59 Days Past Due | Consumer real estate | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 135 200  
30 to 59 Days Past Due | Consumer real estate | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 458 757  
30 to 59 Days Past Due | Consumer real estate | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 34 139  
30 to 59 Days Past Due | Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 564 577  
30 to 59 Days Past Due | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 297 317  
30 to 59 Days Past Due | Credit card and other consumer | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 0 0  
30 to 59 Days Past Due | Commercial Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases 1,186 831  
30 to 59 Days Past Due | Commercial Portfolio Segment | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 788 594  
30 to 59 Days Past Due | Commercial Portfolio Segment | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 35 1  
30 to 59 Days Past Due | Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 144 29  
30 to 59 Days Past Due | Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 100 124  
30 to 59 Days Past Due | Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases 119 83  
60 to 89 Days Past Due      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 1,503 $ 1,685  
Percentage of outstandings 0.15% 0.18%  
60 to 89 Days Past Due | Consumer Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 1,070 $ 1,220  
60 to 89 Days Past Due | Consumer real estate | Fully Insured Loans      
Financing Receivable, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 206 269  
60 to 89 Days Past Due | Consumer real estate | Nonperforming Financing Receivable      
Financing Receivable, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 114 146  
60 to 89 Days Past Due | Consumer real estate | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 261 249  
60 to 89 Days Past Due | Consumer real estate | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 70 85  
60 to 89 Days Past Due | Consumer real estate | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 209 309  
60 to 89 Days Past Due | Consumer real estate | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 16 69  
60 to 89 Days Past Due | Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 429 418  
60 to 89 Days Past Due | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 85 90  
60 to 89 Days Past Due | Credit card and other consumer | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 0 0  
60 to 89 Days Past Due | Commercial Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases 433 465  
60 to 89 Days Past Due | Commercial Portfolio Segment | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 279 232  
60 to 89 Days Past Due | Commercial Portfolio Segment | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 23 49  
60 to 89 Days Past Due | Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 19 16  
60 to 89 Days Past Due | Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 56 114  
60 to 89 Days Past Due | Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases 56 54  
90 Days or More Past Due      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 3,819 $ 5,474  
Percentage of outstandings 0.39% 0.58%  
90 Days or More Past Due | Consumer Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 3,175 $ 4,754  
90 Days or More Past Due | Consumer real estate | Fully Insured Loans      
Financing Receivable, Past Due [Line Items]      
Non-performing troubled debt with no change in repayment terms at time of discharge, past due 1,100 1,900  
90 Days or More Past Due | Consumer real estate | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 565 793  
90 Days or More Past Due | Consumer real estate | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 198 387  
90 Days or More Past Due | Consumer real estate | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 1,263 2,201  
90 Days or More Past Due | Consumer real estate | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 72 339  
90 Days or More Past Due | Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 1,042 994  
90 Days or More Past Due | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 35 40  
90 Days or More Past Due | Credit card and other consumer | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 0 0  
90 Days or More Past Due | Commercial Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases 644 720  
90 Days or More Past Due | Commercial Portfolio Segment | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 371 573  
90 Days or More Past Due | Commercial Portfolio Segment | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 8 0  
90 Days or More Past Due | Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 119 14  
90 Days or More Past Due | Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 39 37  
90 Days or More Past Due | Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases 107 96  
Total Past Due 30 Days or More      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 9,374 $ 11,168  
Percentage of outstandings 0.95% 1.18%  
Total Past Due 30 Days or More | Consumer Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 7,111 $ 9,152  
Total Past Due 30 Days or More | Consumer real estate | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 2,204 2,230  
Total Past Due 30 Days or More | Consumer real estate | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 403 672  
Total Past Due 30 Days or More | Consumer real estate | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 1,930 3,267  
Total Past Due 30 Days or More | Consumer real estate | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 122 547  
Total Past Due 30 Days or More | Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 2,035 1,989  
Total Past Due 30 Days or More | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 417 447  
Total Past Due 30 Days or More | Credit card and other consumer | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 0 0  
Total Past Due 30 Days or More | Commercial Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases 2,263 2,016  
Total Past Due 30 Days or More | Commercial Portfolio Segment | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 1,438 1,399  
Total Past Due 30 Days or More | Commercial Portfolio Segment | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 66 50  
Total Past Due 30 Days or More | Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 282 59  
Total Past Due 30 Days or More | Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 195 275  
Total Past Due 30 Days or More | Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases 282 233  
Total Current or Less Than 30 Days Past Due      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 965,717 $ 931,378  
Percentage of outstandings, total outstanding 98.20% 98.36%  
Total Current or Less Than 30 Days Past Due | Consumer Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 458,064 $ 437,397  
Total Current or Less Than 30 Days Past Due | Consumer real estate | Core Portfolio Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 223,566 191,465  
Total Current or Less Than 30 Days Past Due | Consumer real estate | Core Portfolio Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 34,823 39,338  
Total Current or Less Than 30 Days Past Due | Consumer real estate | Non-core Residential Mortgage      
Financing Receivable, Past Due [Line Items]      
Loans and leases 8,469 11,595  
Total Current or Less Than 30 Days Past Due | Consumer real estate | Non-core Home Equity      
Financing Receivable, Past Due [Line Items]      
Loans and leases 4,860 7,729  
Total Current or Less Than 30 Days Past Due | Credit card and other consumer | Credit Card Receivable | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 95,573 96,349  
Total Current or Less Than 30 Days Past Due | Credit card and other consumer | Direct/Indirect Consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 90,581 90,719  
Total Current or Less Than 30 Days Past Due | Credit card and other consumer | Other consumer      
Financing Receivable, Past Due [Line Items]      
Loans and leases 192 202  
Total Current or Less Than 30 Days Past Due | Commercial Portfolio Segment      
Financing Receivable, Past Due [Line Items]      
Loans and leases 507,653 493,981  
Total Current or Less Than 30 Days Past Due | Commercial Portfolio Segment | United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 305,610 297,878  
Total Current or Less Than 30 Days Past Due | Commercial Portfolio Segment | Non United States      
Financing Receivable, Past Due [Line Items]      
Loans and leases 104,900 98,726  
Total Current or Less Than 30 Days Past Due | Commercial Portfolio Segment | Commercial Real Estate      
Financing Receivable, Past Due [Line Items]      
Loans and leases 62,407 60,786  
Total Current or Less Than 30 Days Past Due | Commercial Portfolio Segment | Commercial Lease Financing      
Financing Receivable, Past Due [Line Items]      
Loans and leases 19,685 22,259  
Total Current or Less Than 30 Days Past Due | Commercial Portfolio Segment | Small Business Commercial      
Financing Receivable, Past Due [Line Items]      
Loans and leases $ 15,051 $ 14,332