Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details)

v2.4.0.8
Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs by Program Type (Details) (Consumer Portfolio Segment, USD $)
In Millions, unless otherwise specified
Sep. 30, 2014
Dec. 31, 2013
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 1,351 $ 2,079
Percent of balances current or less than 30 days past due 79.49% 78.77%
Internal Programs
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 685 1,143
External Programs
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 499 739
Other
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 167 [1] 197 [1]
Credit Card Receivable | United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 953 1,465
Percent of balances current or less than 30 days past due 85.11% 82.77%
Credit Card Receivable | Non United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 186 240
Percent of balances current or less than 30 days past due 47.77% 49.01%
Credit Card Receivable | Internal Programs | United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 509 842
Credit Card Receivable | Internal Programs | Non United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 48 71
Credit Card Receivable | External Programs | United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 434 607
Credit Card Receivable | External Programs | Non United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 18 26
Credit Card Receivable | Other | United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 10 [1] 16 [1]
Credit Card Receivable | Other | Non United States
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 120 [1] 143 [1]
Direct/Indirect Consumer
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 154 314
Percent of balances current or less than 30 days past due 84.68% 84.29%
Direct/Indirect Consumer | Internal Programs
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 70 170
Direct/Indirect Consumer | External Programs
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 47 106
Direct/Indirect Consumer | Other
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 37 [1] 38 [1]
Other consumer
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 58 60
Percent of balances current or less than 30 days past due 75.48% 71.08%
Other consumer | Internal Programs
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 58 60
Other consumer | External Programs
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs 0 0
Other consumer | Other
    
Financing Receivable, Modifications [Line Items]    
Renegotiated TDRs $ 0 [1] $ 0 [1]
[1] Other TDRs for non-U.S. credit card include modifications of accounts that are ineligible for a fixed payment plan.