Quarterly report pursuant to Section 13 or 15(d)

Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details)

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Outstanding Loans and Leases - Credit Card and Other Consumer - Renegotiated TDRs Entered into During the Period by Program Type (Details) (Consumer Portfolio Segment, USD $)
In Millions, unless otherwise specified
 3 Months Ended 9 Months Ended
Sep. 30, 2014
Sep. 30, 2013
Sep. 30, 2014
Sep. 30, 2013
Financing Receivable, Modifications [Line Items]        
Carrying Value $ 147 [1] $ 180 [1] $ 378 [1] $ 419 [1]
Direct/Indirect Consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 7 [1] 12 [1] 19 [1] 31 [1]
Percent expected to be in payment default within 12 months after modification     10.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months 1.0 1.0 4.0 4.0
Other consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 1 [1] 2 [1] 6 [1] 5 [1]
United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 88 [1] 102 [1] 244 [1] 240 [1]
Percent expected to be in payment default within 12 months after modification     14.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months 15.0 11.0 40.0 49.0
Non United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 51 [1] 64 [1] 109 [1] 143 [1]
Percent expected to be in payment default within 12 months after modification     79.00%  
Trouble debt restructurings entered payment default that were modified during the preceding twelve months 47.0 60.0 157.0 181.0
Internal Programs
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 61 72 177 162
Internal Programs | Direct/Indirect Consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 1 4 5 11
Internal Programs | Other consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 1 2 6 5
Internal Programs | United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 57 62 161 132
Internal Programs | Non United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 2 4 5 14
External Programs
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 33 45 90 123
External Programs | Direct/Indirect Consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 0 2 2 7
External Programs | Other consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 0 0 0 0
External Programs | United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 31 40 83 108
External Programs | Non United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 2 3 5 8
Other
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 53 [2] 63 [2] 111 [2] 134 [2]
Other | Direct/Indirect Consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value 6 [2] 6 [2] 12 [2] 13 [2]
Other | Other consumer
        
Financing Receivable, Modifications [Line Items]        
Carrying Value    [2]    [2]    [2]    [2]
Other | United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value    [2] 0 [2]    [2] 0 [2]
Other | Non United States | Credit Card Receivable
        
Financing Receivable, Modifications [Line Items]        
Carrying Value $ 47 [2] $ 57 [2] $ 99 [2] $ 121 [2]
[1] Includes accrued interest and fees.
[2] Other TDRs for non-U.S. credit card include modifications of accounts that are ineligible for a fixed payment plan.